Dispatcher
At Survoy’s, we know our success comes from investing in the people behind our name. As a trusted provider of HVAC/R services, we combine top-notch solutions with a deep respect for our employees. We nurture an environment where your expertise is valued, your input is heard, and your professional growth is supported every step of the way.
As the Service Dispatcher, you will serve as a pivotal coordination hub between field technicians and customers. You will schedule, dispatch, communicate and support the service team to ensure timely, efficient and accurate delivery of our services. You will also take on varied administrative and operational tasks beyond pure dispatching — you’ll be a multitasker, a team-player, and someone who is willing to learn and grow as our business expands.
What Survoy’s Offers You:
- Top Pay: $22-28 an hour
- Comprehensive Health Benefits: Fully paid and effective Day 1 — no waiting period!
- 401(k) Plan: With company match
- Part of an amazing team!
Key Responsibilities
- Receive incoming service requests (phone, email, form submissions) and enter into our dispatch system.
- Use our service-management software (e.g., ServiceTitan) to schedule and dispatch field technicians, assign jobs, track status updates, and communicate with customers and techs.
- Monitor technician schedules, job progress, and travel times to optimize routing and efficiency.
- Provide timely updates to customers: let them know technician ETA, job status, any delays or follow-ups needed.
- Maintain strong communication channels: between dispatch, technicians, operations manager, and customers.
- Prioritize multiple tasks simultaneously (incoming calls, scheduling, updates, tracking parts, following up) while maintaining attention to detail.
- Take ownership of administrative duties: updating records, tracking parts/orders, maintaining job documentation, generating simple reports.
- Assist operations in ad-hoc tasks: for example, helping coordinate parts or materials delivery, helping with incoming documentation, preparing service reports, assisting with service follow-up or customer outreach as needed.
- Strive for continuous improvement: learn new systems, suggest process improvements, adapt as the business evolves.
Qualifications / Skills
- Prior dispatching, scheduling, or customer-service experience preferred (especially in field-service, HVAC/refrigeration or construction service is a plus).
- Familiarity with or ability to learn ServiceTitan (or similar service-management software) is strongly preferred.
- Excellent multitasking ability: comfortable handling multiple incoming calls, scheduling, updates, and follow-up simultaneously.
- Strong time-management and organizational skills with an ability to prioritize effectively.
- Friendly, professional communication skills (phone, email, text) and a customer-focused mindset.
- Able to take initiative, work independently, and also collaborate as part of a team.
- Willingness to learn new systems, take on new responsibilities, and grow into a larger role as the company expands.
- Basic computer skills: Microsoft Office (Word/Excel), email, scheduling software.
- Strong problem-solving mindset and willingness to adapt to changing demands.
- High school diploma or equivalent (Associate or Bachelor’s degree is a plus, but not required).
- Reliable, punctual, and able to work a standard business schedule (with occasional flexibility for urgent service requests).
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