Senior Operations Manager, Energy Program

Sustainable Westchester delivers climate solutions to the governments, businesses, organizations, and people of Westchester County.  Through its innovative programming, extensive relationships, and effective advocacy, Sustainable Westchester has been at the forefront of regional and statewide efforts to achieve a clean energy transition, conserve natural resources, promote environmental justice, and help member communities become more prosperous, healthy, resilient, and equitable.  For more about the organization and its activities, please visit https://sustainablewestchester.org/.

Reports to: Director of Westchester Power
Location: Mount Kisco, NY / Hybrid. Travel within Westchester County and New York State is required, with occasional availability needed for nights and weekends.

Description:

The Senior Operations Manager will oversee the day-to-day operations of the Westchester Power program, managing program staff and coordinating with cross-functional teams including marketing, outreach, operations, and IT. This role is a critical liaison to municipal and community stakeholders, energy suppliers, and technology partners. The ideal candidate will bring a deep commitment to community empowerment, climate action, and operational excellence. This position requires flexibility to attend and/or present at evening and occasional weekend meetings and events. The Senior Operations Manager reports to the Westchester Power Program Director.

Key Responsibilities:

• Oversee day-to-day operations of the program, ensuring timely execution of tasks and adherence to State rules and regulations and established protocols.
• Supervise junior program staff, providing guidance, training, and support for optimal performance.
• Maintain strong relationships with community leaders, energy suppliers, and technology vendors to facilitate program operations.
• Collaborate with the operations team to address program needs effectively.
• Monitor and participate in internal and supplier customer service operations, ensuring coverage matches demand and implementing quality control measures to enhance customer satisfaction.
• Engage with non-participating municipalities to encourage program enrollment, overseeing outreach efforts and regulatory submissions.
• Ensure that the program's website is compliant with applicable rules and regulations.
• Ensure compliance with data security requirements and efficient handling of customer information.
• Coordinate with suppliers and other vendors providing program-specific services, tracking deliverables and financial transactions.
• Prepare and submit required reports to state regulators and community officials, ensuring compliance with regulatory obligations.
• Plan and execute promotional events, enhancing the program's visibility and community engagement.
• Coordinate with other programs within Sustainable Westchester to optimize synergy and compatibility among programs.
• Support the Program Director in the development of innovative initiatives for the further development of the program.
• Stay updated on industry developments and regulatory changes, attending relevant workshops and maintaining professional networks.
• Develop, monitor, and adjust the annual operating plan in coordination with program goals and objectives.
• Manage departmental budgets and provide regular reports on financial status to the Program Director.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.

Qualifications:

• Bachelor's degree or equivalent professional experience. 
• Minimum of 5 years of experience in program management, operations, or project management, preferably in the nonprofit, clean energy, or startup sectors.
• Experience supervising staff.
• Strong organizational skills and attention to detail, with a track record of managing complex projects to successful outcomes.
• Demonstrated experience working with or for municipalities or in public-sector partnerships.
• Familiarity with New York State’s energy markets, CCA policy, and energy efficiency programs strongly preferred.
• Proficiency in CRM and project management tools; experience with Salesforce and Asana a plus.
• Strong interpersonal and communication skills, with the ability to build rapport across a diverse stakeholder base.
• Experience in community engagement, especially with environmental justice or underrepresented communities, is a plus.
• Ability to work evenings and occasional weekends as required.

Benefits:

• Health, dental, and vision benefits.
• Mental Health Resources.
• Generous vacation time along with paid time off for Federal and Religious holidays each year. Closed for the last week of each year.
• 401K plan with company match.
• Support of caring colleagues invested in each other’s growth, development and wellbeing. 

Salary:

$80,000

At Sustainable Westchester, we don’t just accept differences of background, identity, or point of view – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our work, and our community. Sustainable Westchester is proud to be an equal opportunity workplace. Applicants will not be discriminated against because of race, color, creed, ideology, sex, sexual orientation, gender, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. All aspects of employment are decided on the basis of qualifications, merit, and organizational need.