Back to jobs

Entity Onboarding Specialist

Remote

The Company

Swan is the USA’s #1 Bitcoin wealth platform for families and businesses. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.

The Role

At Swan, we are committed to building the best experience for onboarding Corporate, Non-Profit, and Trust accounts. We are looking for someone who is a servant leader with excellent customer service skills.

Your responsibilities

  • Help individual and corporate customers complete ID verification and review their ID materials
  • Reviewing clients’ documentation, assessing their risk profiles, and communicating with clients in a professional manner in order to obtain additional documentation/information, as needed.
  • Communicating with our custodian to ensure accounts are onboarded in a timely manner.
  • Understanding requirements for onboarding different entity types (Corporates, Family Offices, Trusts, Non-Profit, etc.) and continuously seeking to improve requirements over time.
  • Thinking creatively around improving our onboarding process. Working to coordinate platform-wide improvements with our internal teams and onboarding partners.

Skills and experience that will help you succeed

  • Strong attention to detail
  • Previous working experience in a similar role
  • Experience in client service
  • Familiarity with the following tools: Zendesk, Collect, Persona, and SendSafely
  • Desire to work in a fast paced start-up environment where you’ll have a lot of say in the product and a lot of responsibility
  • A true passion for Bitcoin as a world-changing innovation in money and freedom. We’re not a crypto or blockchain company. We don’t care if you’ve done any of those things in the past, but here we’re all about onboarding people into Bitcoin!
  • Required to work US timezones
  • Compensation for this role will be based on location and experience, and may include base salary, equity, and benefits

Remote pay range (based on location and experience)

$55,000 - $85,000 USD

Here's a bit about our culture

  • We’re a growing team: Fully distributed across the world, Slack and Huddles are huge here.
  • We’re very flat: Leadership is desired and encouraged; we hire people who care about and use the product they are working on.
  • We’re Bitcoiners: We find solutions that encourage Bitcoin principles. We are often involved in the Bitcoin community through writing, podcasts, conferences, open-source projects, and time spent on Twitter to help educate the masses. We love Bitcoin, and it comes through in our daily chats, meetings, and actions.

Join us, become a Swan!

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf