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Client Success Director

New York, NY

Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections).

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands

About The Role:

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission.

What You’ll Do:

  • Build strong relationships with our enterprise clients, including in person
  • Lead the development of strategic pre-testing programs for major accounts
  • Advise clients on designing and interpreting content tests
  • Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
  • Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
  • Ensure client satisfaction, added value, continued usage
  • Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio

Who You Are:

  • 4+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
  • Ability to think like and speak the language of brands and customer insights teams
  • Significant experience developing and winning pitches and leading complex projects at enterprise clients
  • College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)  
  • Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
  • An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
  • Excellent attention to detail and quantitative reasoning skills
  • Excellent project management: able to self-manage and prioritize 
  • Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

What You'll Gain:

  • Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures) 
  • (Client) Leadership skills
  • Development and project management of cutting-edge programs as part of digital marketing transformation
  • Exposure to cutting edge technology and research methodology through the Swayable Platform
  • Insight into content creation and messaging techniques that influence modern day marketing
  • Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales  
  • Comfort with advanced data analytics, synthesis, and storytelling

Team:

You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business. This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group). We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out.  

Location:

The client success team is based in New York and San Francisco.

Benefits:

  • 100% Medical, Dental & Vision Plans
  • Starting base salary range of $125-$150K depending on previous experience, not including a variable comp component
  • Generous PTO
  • Equity options
  • 401k, FSA
  • Ongoing professional development stipend

We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

 

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