Client Response Specialist

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country. Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives. 

Pay Scale: $23.00–$28.00 per hour (base pay)

Additional compensation: In addition to base pay, this role is eligible to participate in a performance-based bonus program that rewards strong results, subject to program terms.

Work arrangement: On-site

Work Schedule

Your work hours will encompass varying shift options, on-site at our Newport Beach office. You must be available to work weekends [on rotation] and potential holidays. Schedules are set in advance, but may range from start times as early as 7am to as late as 11am.

Responsibilities

• Be the first point of contact for accident victims calling Sweet James.
• Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
• Confidently explain our services and help clients take the step of signing with our firm.
• Qualify potential cases quickly and accurately, ensuring we’re aligned to deliver results.
• Drive performance while maintaining the highest standards of care.
• Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
• Operate with both empathy and command, balancing compassion with persistence.
• Collaborate with legal and client service teams to ensure smooth case handoffs.

Qualifications

• A solid work ethic and positive attitude
• Ability to work well under pressure while maintaining a positive attitude
• Previous experience in customer service, sales or other related fields
• Excellent written and verbal communication skills
• Must be available to work after hours and occasional weekends
• Bilingual (Spanish) preferred

What We’re Looking For

• Strong sales background with a proven track record of meeting and exceeding goals.
• Competitive, ambitious, and results-driven personality.
• High level of emotional intelligence with the ability to show genuine empathy.
• Exceptional communication and active listening skills.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Self-starter who takes initiative and leads conversations with confidence.
• Goal-oriented mindset with the discipline to execute consistently.

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.