Insights & Operations Partner (Chief of Staff), Symmetry

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. 

About the Role:

Symmetry, a dynamic “mini-startup” within Gusto, is seeking a strategy and operations leader to partner directly with the Head of Symmetry. We’re on a mission to power innovation in people tech by solving complex payroll compliance challenges through modern technology, deep customer empathy, and a relentless desire to innovate.  

As a critical member of Symmetry's leadership, you'll drive strategic initiatives, ensure operational excellence, and translate business insights into actionable strategies, directly influencing critical decisions to scale our business and shape its growth trajectory. You will be a part of a broader world-class Insights and Operations team at Gusto, balancing strategy, operations, and special projects. If you are a builder and a strategic problem-solver who thrives on driving impactful change and optimizing operations in a high-growth environment, we would love to hear from you!

Here’s what you’ll do day-to-day:

• Strategic Planning & Execution: Develop and implement strategic initiatives aligned with Symmetry's growth objectives, including market analysis, competitive intelligence, and long-range planning.
• Operational Excellence & Scalability: Design and implement scalable operational processes, optimize workflows, and drive continuous improvement to enhance efficiency and productivity.
• Cross-Functional Leadership & Program Management: Lead complex, cross-functional projects, ensuring alignment and driving execution across product, engineering, marketing, and sales teams.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, communicate effectively, and influence decision-making at all levels.
• Data-Driven Decision-Making & Reporting: Analyze business metrics, KPIs, and project outcomes to provide data-driven insights and recommendations.

Here’s what we're looking for:

• 7-10 years of experience in strategy & operations, business operations (BizOps), management consulting, or program management, ideally within a high-growth technology or SaaS environment
• Business Analysis & Strategic Problem Solving: Strong analytical and first-principles thinking, with the ability to create structure from ambiguity and drive informed, data-driven decisions.
• Strategic Planning & Cross-Functional Execution: Proven ability to drive significant results through cross-functional initiatives, including experience in annual planning, OKR development, and ensuring seamless execution with clear communication.
• Operational Excellence & Scalability: Proven ability to execute complex strategic initiatives across functions and drive scalable operational improvements
• Change Management & Business Building: A self-starter with a passion for building from the ground up, coupled with strong change management skills to drive organizational transformation and process improvement.
• Stakeholder Management & Executive Communication: Ability to build strong relationships, communicate effectively and persuasively across all levels, foster collaborative environments, and influence outcomes through compelling communication.
• Experience with API-first companies and/or products is a plus

Our cash compensation amount for this role is between $155,000 - $193,000/year in Scottsdale & Phoenix, AZ. At this point in time, we are only looking to hire someone out of the Scottsdale or Phoenix areas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.

Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

About our products

Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.

Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.