IT Geek

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process. 

As a member of our IT Geeks team in our Scottsdale office, you’ll keep Symmetry employees productive and secure by providing world class technology support.

Here’s what you’ll do day-to-day:

• Install, upgrade, and support all company laptops, printers, and other end-user tech in a mixed Windows/Apple environment.
• Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
• Provide in-person IT support at our Scottsdale AZ location.
• Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.
• Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
• Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
• Onboard and train new employees on IT applications and security practices.
• Set up, track, and manage all assigned issues in Jira Service Desk.
• Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.
• Manage and troubleshoot the VOIP telephone system.
• Maintain a well-organized inventory and storage system for all IT hardware and software assets.
• Ensure all client machines meet security protocol standards.
• Respond to and resolve user-reported issues in a timely and efficient manner.
• Troubleshoot and resolve basic networking and connectivity issues.
• Monitor and engage with a dedicated communication channel for escalated IT issues, coordinating with other "Geeks" for advanced troubleshooting and resolution.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles.
• Stay up-to-date with the latest technology trends and best practices to provide excellent service.

Here’s what we're looking for:

• Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better
• Passion for automation and desire to make processes and workflows highly efficient
• Outstanding people and communication skills
• Love to solve problems and get at the root of issues
• Upbeat and positive, motivated by making someone else’s day smoother
• Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist
• Incredibly reliable and follow through on what you promise
• Proactively handle anticipated issues before they arise
• Desire to provide world class customer support
• 3-5 years of IT Support experience

Bonus Points:

• G-Suite Administration experience
• Simple MDM Experience
• Familiarity with AV for a company wide meeting
• Atlassian (JIRA/Confluence) experience
• Experience with documentation of repeatable processes

Our cash compensation range for this role is $35/hr to $44/hr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.

Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto’s people platform to hire, pay, insure, and support their team–from modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

About our products

Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.

Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.