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Compliance Operations Analyst (Contract to Hire)

US or Canada (Remote)

What We're Doing

At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution.  

We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!

What We're Looking for

As a Compliance Operations Analyst, you will play a critical role in continuing to build and implement our Compliance Operations strategy. The role will have a primary focus on conducting day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will conduct manual reviews of identity verification details and ensure they comply with the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and various global watchlists. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly engaged role.

This position is structured as a 90-day contract-to-hire role. At the end of the contract period, based on performance and business need, the role may convert to a full-time position or conclude.

What You’ll Do

  • Investigate various system-generated alerts in our case management platform, including alerts for potential transaction fraud, unusual activity, and chargeback disputes.
  • Conduct manual reviews of customer documentation and identity verification details to ensure compliance with KYC regulations, OFAC guidelines, and internal policies.
  • Perform enhanced due diligence (EDD) assessments, paying close attention to complex ownership structures, transaction patterns, and potential matches with OFAC or other relevant watchlists.
  • Analyze customer accounts and transactional data to identify potential fraud activity.
  • Maintain well-documented records of KYC reviews, investigations, and OFAC/watchlist-related activities, ensuring compliance with regulatory requirements and internal policies.
  • Collaborate with cross-functional teams to resolve compliance-related issues.
  • Provide input into ongoing process improvements.
  • Ad-hoc investigations and project work as required.

What You’ll Bring

  • At least 2 years of experience in AML compliance, fraud detection, or a similar role at a financial institution or FinTech
  • Familiarity with banking regulations, including BSA/AML, KYC, OFAC sanctions, etc.
  • Action-oriented with a desire for process execution, as part of this role involves troubleshooting system issues, gathering data, identifying and solving process gaps, and internal and external cross-functional communication 
  • Familiarity with identity verification tools and fraud detection techniques
  • Detail-oriented mindset with excellent analytical and problem-solving skills
  • Ability to work independently, prioritize tasks, make decisions, and meet deadlines in a fast-paced and dynamic environment

Diversity & Inclusion

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

The hourly range for this full-time position (USD: $30.00 - $50.00, CAD: $25.00 - $48.00) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.

With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address. If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera.com.

Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.

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