Associate CloudOps Engineer

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

Role: Associate Cloud Operations Engineer

About us:

 Syndigo is a leading Master Data Management (MDM), Product Information Mgt (PIM) and Data Syndication software company headquartered in Chicago, TX with offices in Boston, Dallas, and Bangalore. We are looking for individuals who will enjoy working in a creative and collaborative environment. There is a significant opportunity for growth within the company, and a chance to learn about and become part of a growing MDM community.

Syndigo was founded in 1971 with the goal of providing better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales At Syndigo, we believe in driving real-time value with information that is connected throughout the commerce ecosystem. In order for data and content to flow freely and continuously, an integrated, comprehensive engine is needed. Syndigo is that Active Content Engine. We have built comprehensive, connected omnichannel capabilities across the content lifecycle to help retailers, brands, and distributors make smarter decisions and accelerate sales on every shelf. As the industry’s first Active Content Engine, Syndigo provides continuous optimization that helps clients win at every shelf; control all content and data flows at every point; and leverage the largest global two-sided network to harness today’s exponential data growth. Syndigo provides exactly what you need to manage content and drive sales, with no trade-offs in quality or control. Modern commerce is powered by Syndigo, the Active Content Engine.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

For more details, please visit our website https://syndigo.com/riversand/

Industry:  

Software, Master Data Management, Application Software, ERP, SaaS

Primary responsibilities include -

• Provide Production support, Monitoring and Troubleshooting to ensure 99.9 % uptime for our SaaS platform, including Cloud Infrastructure support, administration and escalation management for Access, Security, Compliance & Cost management.
• Work on a 24/7 production environment and on shift schedules.
• Provide Platform level support, monitoring and troubleshooting for Internal and External customers on technology stacks on Linux OS, Kubernetes/Docker Swarm, Elasticsearch, Kafka, Apache Storm, Netty, Nginx, MSSQL etc.
• Should use, customize and administrate on Monitoring, Log Management and APM tools like Sensu, Zabbix, Grafana, Prometheus, ELK, Jenkins etc.
• Provide Operations Command Centre assistance to production customer for periodic patches, hotfixes, upgrades along with customer notifications.
• Provide Operational functions like Event & Alert management, Incident Management and Problem resolution based on Service levels, Backup and Disaster recovery, Capacity management etc.
• Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
• Owns and drives end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication
• Reporting and Documentation based on industry best practices.

Mandatory Requirements:

• Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)
• 4+ years of relevant experience with progressively responsible experience in Cloud Operations & Support
• Willing to work on 24x7 environment with shift roaster.
• Workplace as Bangalore.

Technical skills: 

• Should have worked on administrating and managing production infrastructure and SaaS and have handled day-to-day incident management and problem troubleshooting on software system on public cloud like Azure, AWS
• Must have working experience in Linux OS and remotely diagnose and troubleshoot Open-source systems like Kubernetes/Docker Swarm, Elasticsearch, Kafka, Apache Storm, Netty, Node JS, Nginx, MS SQL, IIS etc.
• Should have worked in environment with large amount of data imports/exports, access and analyze through log management systems and monitoring tools like Sensu, Grafana, ELK etc.
• Should have worked in Public Cloud like Azure/AWS and must have knowledge on PaaS services to access, monitor and troubleshoot
• Should have worked on Command Center to support Production customers on Event Notification, Patch/Hotfix/Upgrade process, Security and Compliance management
• Regular administration of production and non-production systems for Backup, Recovery, DR, Capacity addition, Onboarding and De-provisioning.
• Understand of Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc.
• Multi-tenant environment and work environment with customer information security as high focus along with compliance.
• Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc.
• Nice to have the ability for scripting when required using shell scripting & Python 

Work Location: Bangalore (Hybrid)

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Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! 

All are welcome here and we invite you to join our team if you are ready to help us continue that growth! 

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.