Senior Project Manager

Overview

We are seeking a Senior Project Manager who can lead and drive complex cross-functional initiatives across Operations, Marketing, Customer Success/Delivery, and other strategic business areas. This role is critical to helping us scale with discipline, bring structure to ambiguity, operationalize growth initiatives, and ensure successful execution of company priorities. You will partner directly with functional leaders, influence decision making, and own full lifecycle project delivery from scoping and planning through execution, reporting, and measurement. This role is ideal for someone who thrives in fast-paced environments, balances strategic thinking with operational rigor, and can get things done with limited direction or precedent. Ideally, this role will be based onsite at our office in Delafield, WI.

Key Responsibilities

• Manage project plans and milestones for internal and external programs, ensuring deliverables are completed on time, on budget, and in scope
• Partner with Customer Success/Delivery teams on client-facing execution initiatives, delivery readiness, and internal enablement
• Facilitate cross-functional coordination among technical, operational, and customer-facing teams to maintain alignment and transparency
• Run cross-functional project standups, workstreams, risk identification/mitigation, decision tracking, retrospectives, documentation, and progress reporting
• Track and communicate progress against key project metrics, dependencies, and risks
• Improve operational efficiency through identifying process gaps, building workflows, and implementing automation or systematic improvements
• Support customer program delivery, including documentation, reporting, and coordination with government or enterprise partners
• Work with internal and external resources to execute marketing content and collateral
• Maintain operational documentation, including risk tracking, status reports, and post-project reviews
• Drive accountability through regular standups, milestone reviews, and project retrospectives

Minimum Qualifications

• 8+ years of experience in project or program management, preferably in a technology, AI, or software organization
• Experience managing multi-stakeholder projects simultaneously in an ambiguous and fast-paced working environment
• Demonstrated ability to manage multiple complex projects with cross-functional teams
• Strong organizational, communication, and stakeholder management skills
• Experience with tools like Notion, HubSpot, and task management systems
• Ability to translate technical and operational deliverables into clear plans, reports, and outcomes
• Permanent eligibility to work in the United States without sponsorship
• Bachelor's degree in Business, Engineering, or a related field

Desired Qualifications

• Locality to Delafield, WI, Colorado Springs, CO or Washington, DC
• Prior experience in roles interfacing with Operations, Marketing, or Customer Success organizations  
• Experience with government contracting or program management, including DoD, SBIR/STTR, or federal delivery environments
• Active security clearance (secret or above)
• PMP, PMI-ACP, or other project management certification
• Experience supporting cross-functional operational projects
• Basic understanding of compliance frameworks such as NIST SP 800-171, CMMC, or ITAR/EAR