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Production Support Analyst I

Irvine, CA

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

We are seeking a detail-oriented Production Support Analyst I to oversee the smooth operation and maintenance of our software applications and systems in a dynamic production environment. This pivotal role demands a solid technical background, exceptional problem-solving abilities, and effective communication skills.

You'll be working on Above Store platforms and products. Being an escalation point to the Taco Bell service desk.  You will answer support calls, address escalations, and collaborate with other Taco Bells teams as needed to resolve issues that come to the Above Store team. You will work on creating new knowledge base articles and or update current knowledge base articles.  You will perform production validation testing (PVT) after updates are made to the Above Store platforms and products.

The Day-to-Day:

  • Provide technical support and implement solutions for Taco Bell’s Above Store (AS) portfolio, encompassing a range of applications and systems used across different business functions and by our external Franchise partners.
  • Develop comprehensive documentation and conduct user training for the supported applications.
  • Investigate and resolve configuration and non-software-related issues to ensure smooth operations.
  • Tackle 3rd level restaurant issues with prompt remediation; collaborate on problem management practices to identify root causes and implement proactive measures to prevent future problems.
  • Engage in defect analysis.
  • Utilizing strong analytical skills to obtain accurate and efficient results while paying meticulous attention to detail.

Is This You?

  • At least 2 years of experience in Technology Support, preferably in application support in a multi-location environment.
  • Ability to support and troubleshoot third party and in-house applications.
  • Experience with relational databases (MySQL, MS SQL)
  • Strong attention to detail, ensuring accurate and efficient results when analyzing data.
  • Availability for occasional work outside regular business hours and on-call support.

Work-Hard, Play-Hard:

  • Hybrid work schedule and year-round flex day Friday
  • Onsite childcare through Bright Horizons 
  • Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
  • Onsite dry cleaning, laundry services, carwash, 
  • Onsite gym with fitness classes and personal trainer sessions 
  • Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
  • Generous parental leave for all new parents and adoption assistance program 
  • 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
  • Comprehensive medical & dental including prescription drug benefits and 100% preventive care
  • Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$68,300 ­to $83,000 annually + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

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