Director, Field HR

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

At Taco Bell, our HR Team is referred to as People & Culture. The Field People & Culture (P&C) Director, Equity Operations, is responsible for providing the P&C function with the vision, direction and leadership to support the 13,000+ US Taco Bell Operations team members, across our 450+ company restaurants and delivering a high potential / high performance culture, and leading a dynamic, high-caliber P&C function:

• Design, develop, implement and evaluate the impact of programs, policies and strategies necessary to properly support the current and future growth needs of the business and ensure a world class employee experience.
• Build P&C and leadership capability to ensure Taco Bell has the talent in place in our restaurants to deliver our bold vision and stand out as the employer of choice.
• Deliver a culture that celebrates difference and inclusion, that teams are proud to be part of and where they feel they belong and can be their best selves.
• Attracting, recruiting and retaining the best and brightest to continue to bring Taco Bell’s strategy to life, from Team Member to Vice President, to build significant bench throughout the organization.
• Key accountabilities include organizational & employee development, talent planning, change management, leader onboarding, employee relations, talent engagement & retention, labor relations support.

The optimal candidate for this role will be one that has strong cross-collaboration and influencing skills and is highly analytical and adept at conceptual/creative problem-solving. The role will require a mindset and behaviors that illustrate a passion for action that drive results while also ensuring development, support, and structure for a high performing team. This P&C executive will influence multiple teams as a senior business partner to: Taco Bell US Field Operations (Directors & Vice President). This role leads the Field P&C Operations HRBP teams and sits on the Field and Franchise P&C leadership team reporting to the Director, Global L&D & P&C Field.  Key stakeholders / partners include Taco Bell Asset Protection, Taco Bell Legal Director, Taco Bell Communications Director, Taco Bell Finance, Taco Bell Talent Acquisition Director, and Yum Total Rewards.

The Day-to-Day:

Strategic HR responsibilities

• Develop, drive and lead the TB US Operations People Strategy to position the brand from a people perspective to deliver on organization business growth
• Lead innovation and future thinking, driving People and Culture initiatives with P&C teams across the US including driving change across the franchise system
• Act as the confidant and advisor to the Directors of Operations across the US counselling and advising on all aspects of the business to ensure a high potential and high-performance culture
• Partner with the SVP, Operations and the Director, Global L&D and Field P&C to develop an org design plan for today and the future, strategically placing work and roles where they need to be for the current stage of growth as well as for the future.
• Develop the overall Field Operations P&C function, ensuring appropriate representation of assigned functions while creating new HR processes, systems and approaches that progress the company as a whole

Employment brand and growth

• Act as the people brand steward, ensuring that brand strategies and standards are established, well communicated, and executed by the field team
• Own the in-restaurant employee experience partnering with our Operations partners across the equity-owned Regions and building the brand to be recognized as the employer of choice
• 25-40% travel as needed.

Build brand capability and progress the cult

• Lead complex cross-functional project teams to ensure US Taco Bell Operations’ success through people, driving executional excellence in all aspects of HR
• Lead a people and culture calendar that grows Taco Bell’s relevance and fame as an employer across the US

Leadership

• Lead, coach, develop and retain a diverse, high performing and high potential team with an emphasis on strategic analysis, critical thinking, problem solving and business acumen to drive results
• Identify, develop and guide an ongoing pipeline of talent; build successors, retain key talent, and recruit key hires in order to ensure that the organization has the talent it needs to achieve its short- and long-term goals
• Instill a highly collaborative working partnership between P&C, Operations, Training, Legal, etc., to achieve business goals
• As a member of both the Operations leadership team and the Field P&C leadership team, play a leading role in business strategy discussions beyond the function of P&C

Is This You?

• Bachelor’s degree required. Advanced degree in human resources, business, or related field preferred. A second language beyond English is a plus.
• Experience working in both non-union and union environments preferred
• 10+ years of progressive experience in all aspects of Human Resources, including exposure to a multi-state, multi-unit environment.
• A deep understanding of all aspects of HR, from leadership development to training, to compensation and benefits…with the ability to counsel leaders (both internally and externally) in each discipline
• Proven ability to influence and lead engagement and best practice implementation across functions
• Organization design and development experience, including strong change management, for a high growth, decentralized and evolving global business
• Strong executive presence and proven experience directly supporting senior executives, influencing executives to make better people decisions that achieve business results
• Talent magnet, with a history of acquiring and developing top talent, both within own P&C organization and within assigned business groups
• Demonstrated leadership in providing strategic guidance throughout an organization and a track record of delivering quantifiable results
• A strong relationship-builder and collaborator who takes colleagues and partners along the journey and is not afraid to have difficult conversations
• Exceptional project and process management skills with a demonstrated track record of delivering high-quality results in a fast-paced, complex, dynamic business environment

Work-Hard, Play-Hard:

• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$160,400to $207,680 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

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