Job Application for Process and SOP Specialist at Tactile Medical

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Process and SOP Specialist creates and maintains process documents and SOPs for Tactile’s operational teams. The ideal candidate will ensure that all processes are consistent, accurate, compliant, and aligned with the company’s goals.

Responsibilities

Develop and Update Standard Operating Procedures (SOPs):
- Create, review, and update SOPs to ensure they reflect current practices and regulatory requirements, supporting onboarding, job aids, knowledge-based articles, and training
Process Improvement:
- Identify areas for process improvement and implement changes to enhance operational efficiency. Work with management to resource and implement approved concepts
Documentation Management:
- Maintain organized and accessible documentation for all processes and SOPs.
- Collaborate with cross-functional teams to utilize Enterprise-approved tools and repositories for document and policy management.
Support:
- Provide support to team members on new and updated processes and SOPs
Compliance Monitoring:
- Ensure all processes and SOPs comply with industry standards and regulatory requirements
Performance Reporting:
- Prepare and present reports on SOP compliance and process performance to senior management. Ensure SOPs are aligned with goals and KPIs of operational teams
Other duties as assigned.

Qualifications

Education & Experience
Required:

Proven experience in process management and SOP development
Advanced writing ability to translate workflows into clear, structured SOPs and guidance documents
Strong organizational and document management skills
Excellent communication and training abilities
Knowledge of industry standards and regulatory requirements.

Preferred:

Previous experience mentoring or training new employees, with a focus on ensuring a clear understanding of procedures from a new user perspective
Previous experience within medical device (DME) or the healthcare industry

Knowledge & Skills

Strong analytical thinking and problem-solving
Attention to detail
Ability to work collaboratively with cross-functional teams
Proficiency in process management software and tools
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Comfortable working with ambiguity and managing a high-paced environment with changing priorities

Competencies

Change Agent
Customer Focus
Functional/Technical Skills
Flexible
Teamwork
Communication
Process Oriented
Priority Setting
Peer Relationships
Presentation Skills
Problem Solving

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range

$61,500 - $86,205 USD

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To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

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Process and SOP Specialist

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