Back to jobs
New

Senior IT Business Analyst

Minneapolis, Minnesota

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Senior IT Business Analyst will help support and improve critical business systems in a highly customized environment. This role requires someone who is comfortable learning how the business works today, asking good questions before jumping to solutions, and moving requests from intake to delivery. We are looking for someone who can support day-to-day business application needs, bring fresh ideas, and look for opportunities to simplify processes by using standard platform functionality where it makes sense. Strong written and verbal communication is essential, along with the ability to work well with business users, developers, and outside vendors.

Key Responsibilities:

  • Exceptional written and verbal communication skills, with the ability to ask the right questions, create clarity, document requirements thoroughly, and keep business users, development teams, and vendors aligned throughout delivery
  • Engage with cross-functional business stakeholders (Finance, Operations, etc.) to elicit and clarify requirements through discussions, workshops, and process reviews. Develop deep understanding of current business processes and challenges, ensuring all perspectives are heard and documented.
  • Approaches work with a clear Business Analysis plan, ensuring key information is captured, the right analysis and testing steps are completed, and solutions are validated against business intent before deployment, while adjusting the approach based on team capacity, timing, and available resources.
  • Eager to learn new systems (e.g., ERP platforms, healthcare operations systems, and other business applications) and continuously improve proficiency; embraces change and quickly adapts to new challenges.
  • Takes initiative and ownership of analysis deliverables, ensuring tasks move forward to completion.
  • Support daily business system operations, including configuration, troubleshooting, and user support.
  • Build and update saved searches, workflows, and basic scripts.
  • Identify and help resolve data integrity issues.
  • Perform data cleanup, imports, and validation.
  • Learn the current system customizations, stay open-minded about why they exist, and bring new ideas that make better use of standard platform functionality where possible.

Qualifications & Experience:

Required:

  • Bachelor’s Degree in Business, Information Systems, or related field – or equivalent practical experience.
  • 5+ years of business analysis (or related) experience, including translating business needs into technology solutions.
  • Proven ability to collaborate with software developers, technical teams, and external partners to deliver solutions, serving as an effective bridge between business users and development teams and vendors.
  • Strong communication skills – able to get clear on the business problem before solutioning, ask thoughtful questions, and communicate requirements, tradeoffs, and recommendations clearly to both business users and technical teams.
  • Strong problem-solving and analytical skills – able to evaluate options, think critically about business challenges, and recommend practical solutions.
  • Proactive and action-oriented; comfortable working through ambiguity and moving work forward.
  • Able to manage multiple priorities and communicate up effectively

Preferred:

  • Direct experience with NetSuite as a business analyst, administrator, or developer is highly valued, especially when it helps bridge business requirements with technical implementation.
  • Background in Durable Medical Equipment (DME), healthcare, medical device, finance, or supply chain/manufacturing industries – understanding of regulated environments (e.g. HIPAA compliance) is a plus.
  • Hands-on experience working with enterprise software platforms (e.g. ERP systems such as NetSuite) in a business operations or financial context.
  • Experience working with third-party vendors/implementation partners on software projects.
  • Experience using Azure DevOps (ADO) or similar tools to manage requirements, user stories, backlog items, and delivery workflows.
  • Experience with vendor management or working closely with external partners to coordinate delivery, clarify expectations, and maintain accountability is a bonus.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

 

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range

$81,400 - $113,925 USD

To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/

To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

Create a Job Alert

Interested in building your career at Tactile Medical? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tactile Medical’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.