Order Fulfillment Claims Controller

 

Takealot.com, a leading South African online retailer, is looking for a highly talented entry level Order Fulfillment Claims Controller to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This role reports to an Order Fulfilment Manager.

Your responsibilities will include:

• Supervising and leading a team of claims administrators to ensure timely and accurate processing of claims. 
• Reviewing and auditing claims files for completeness and accuracy. 
• Resolving escalated issues and inquiries stakeholders Collaborating with other departments to streamline processes and improve overall processes. 
• Analyzing claims data and preparing reports for management review. 
• Implementing and enforcing best practices and procedures related to claims administration.

Qualifications & Experience: 

• Matric or National (vocational) certificate 
• 3 to 5 years minimum proven experience in an administrative role, preferably in insurance, finance ,Supply Chain 
• Ability to prioritize tasks and manage multiple deadlines effectively.

Attributes required:

• Exceptional analytical and problem-solving skills. 
• Excellent communication, interpersonal, and leadership skills. 
• Strong organizational skills and attention to detail. 

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind, so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups, and people with disabilities, will be given preference.