Branch Controller

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Branch Controller to join our team in Queenstown 

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

Job Purpose: The Outbound Supervisor will be responsible for all stock movements out of the hub.

This position reports to the Hub Manager 

Your responsibilities can include:

Operational Duties

• Must be able and willing to work shifts.
• Ensure that all dispatches are correctly scanned out of the hub.
•  Ensure that all dispatches are visually inspected for defects.
• Ensure that all outbound vehicles are loaded and released timeously.
• Ensure that dispatch documentation is checked, signed and copies distributed and filledaccordingly..
•  Ensure that all receipts are correctly scanned into the hub.
•  Ensure that all receipts are visually inspected for defects.
• Ensure that all inbound vehicles are off-loaded and released timeously.
•  Ensure that receiving documentation is checked, signed and copies distributed and filled accordingly..
• Ensure that all staff comply with SOP’s..
•  Address all deviations.
•  Complete and report on all KPI measures and provide reasons for deviations.
• Ensure that all equipment under your control is used correctly and stowed away safely.
•  Capture and calculate overtime accurately and ensure submission deadlines are met without error.
• Ensure that the attendance register/biometric data is accurate and to resolve any queries.
• Assist staff with administrative and operational requests.
•  Manage PPE and stationary requirements effectively.
•  Ensure that all staff is using the correct PPE for the task being performed.
•  Ensure that operational areas are kept clean.
•  Ensure that products are stowed correctly, safely and neatly.
• Ensure that all returns are processed correctly and staged for outbound.

Cost Management

• Control of expenditure and flexing of costs in line with volume fluctuations.
•  Manage daily staff and overtime efficiently to ensure labour costs are controlled..
• Ensure that all procurement is done in a controlled and managed way.
•  Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin

 

• All administrative documentation is labelled and filed as per procedures.
• All daily, weekly and monthly reports/ meeting minutes are up to date.
• KPI reports sent out timeously on a daily basis and are posted on notice boards
• Extract’s data and generates reports which will assist in performance tracking and decision making

People Management

• Ensure that all staff are at work and attendance is 100%.
• Train and supervise employees to carry out the functions under their control.
• All overtime and acting allowance must be approved before work is done.
•  Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
•  Assert and drive accountability in all levels of staff.
•  Supervising resources to be effective and efficient at lowest cost and according to changing needs.

SHE, Risk, Quality & 5S Duties

• Ensure 5S standards are maintained.
• Conduct daily and weekly 5S audits.
• Identify, correct deviations.
•  Ensure health and safety standards are maintained and issues reported timeously.
•  Assist in ensuring the facility complies to COVID19 protocols.
• Align with the Quality Management System and help to continually improve processes.

Qualifications and experience:

• Minimum of Grade 12
• Tertiary qualification preferred

Attributes required :

• Self-starter with high energy levels.
• Solutions-oriented, can-do attitude; self-motivated,
•  Strong organizational & prioritization skills.
•  Attention to detail.
•  Ability to interact with internal & external stakeholders at all levels.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
•  Be able to work in a pressured environment.
•  Be able to complete tasks quickly & efficiently.
• Be willing to go the extra mile.
• A structured and disciplined management style
  Ability to motivate and inspire others.
• Computer literacy (excel, word, PowerPoint)
•  Experience in directly and indirectly managing people to deliver continuous improvement.

Be part of the extraordinary. Be part of TFS. 

Attributes Required:

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.