M24 - Application Support Specialist

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

The main purpose of the role:

To implement and support the business & operational plans, policies and procedures for the successful management, and security of related system applications currently used as well as any newly implemented applications.

Key responsibilities:

• Coordinates defined service levels, service agreements and coordinates the help desk operation;
• Coordinates and evaluates processes to identify, track, escalate, resolve and report customer problems;
• Adheres to defined standards and measures for quality and customer satisfaction requirements;
• Problem solving and evaluates the technical performance and reliability of products, systems and services to ensure customer satisfaction;
• Implements technical solutions and troubleshooting procedures for identifying, testing and diagnosing application issues and peripheral equipment faults;
• Implements and coordinates changes made to the applications with regards to standards, procedures, processes and daily activities for the operations group;
• Implements and supports new technologies, to enhance performance and reliability;
• Provides input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported;
• Investigates business requirements and proposes subsequent solutions;
• Ensures optimal availability of related systems, e.g. production applications portfolio in order to meet the contracted service levels for business SLA’s
• Maintains IT service level contracts with Internal and external IT infrastructure suppliers for the provisioning of infrastructure services, specifically as it relates to the production suite;
• Responsible for problem solving by applying the correct procedures and documentation, and providing feedback according to SLA;
• Responsible for maintenance regarding system configurations, procedures and securities; and
• Responsible for testing and implementation of new modules and enhancements.

Skills and competencies:

• Verbal communication skills
• Written communication skills
• Interpersonal skills
• Problem solving skills
• Analytical thinking
• Pressure resilience
• Results orientation
• Creative thinking
• Leadership skills
• Teamwork

Requirements:

• National diploma in Information Technology or equivalent.
• At least 3 to 5 years IT experience in application support, customer service and/or production support in multi-platform environments. 
• Prior Knowledge:  Application systems and relevant technologies/technical aspects with regards to Logistics; Business functions and reporting requirements.
• Working knowledge of SQL databases and scripting

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.