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Takealot Group, South Africa’s leading online Retail / Fashion / Delivery organisation, is looking for a highly talented Customer service & Customer Insights Intern to join our team in Cape Town Distribution Centre. The Internship Programme will be split between all businesses within the Group, namely: takealot.com, TFS and Mr D.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale: Over 2.5 million happy shoppers shop online. Show them what you can do.
- Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.
Requirements:
Qualifications & Experience:
N6 Certificate in Customer Service, Customer Insights, Business Administration, or a related discipline.
The skills we need:
- Strong analytical and problem-solving skills
- Ability to interpret data and translate insights into actionable recommendations
- Excellent written and verbal communication skills
- Strong organisational and time-management skills
- Attention to detail and a focus on quality improvement
- Proactive, hands-on, and able to work collaboratively in a fast-paced environment
- Curious and eager to learn, with a customer-centric mindset
- Comfortable working with Microsoft Office Suite and/or Google Workspace tools.
Attributes required:
- Collaborative
- Creative Energy
- Hands on
- Have an opinion and voice it
- Strong communication skills
- Strong problem solving skills
Key responsibilities:
- Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities
- Support the creation, review, and optimisation of SOPs and process flows
- Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction
- Assist with reporting on key metrics and performance indicators
- Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements
- Participate in projects to optimise customer service processes and system utilisation
This is a 12-month contract position.
High Level:
At the takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.
Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.
You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.
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