Administrator

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Administrator to join our team in Cape Town

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

Purpose of the role:Support the Logistics Services team and business development managers with administrative tasks

 

This position reports to the :Business Development Manager

Your responsibilities can include:

• Onboard new merchants (Sellers and Suppliers) onto the booking portal
•  Data capturing
•  Any ad hoc reporting required for the business
•  General administration duties
•  Training Support
•  Tracking and Escalation
• Accurate Merchant Onboarding
•  Ensure all new sellers and suppliers are effectively onboarded onto the booking portal with complete and accurate information
•  Deliver monthly/weekly onboarding status updates
•  Maintain error-free records of sellers
•  Deliver regular updates to ensure information is always current
• Timely and Accurate Reporting
•  Efficient Response to Customer Issues
•  Ensure all customer service tickets are allocated and processed within SLA timelines
•  Track and report unresolved issues requiring escalation
•  Document and Workflow Management
•  Improved Communication with Sellers
•  Respond to queries from merchants related to onboarding, bookings, and portal usage promptly
•  Circulate onboarding guides and FAQs to minimize seller challenges
•  Adherence to Deadlines
•  Ensure all assigned administrative duties are completed on time and meet expectations
•  Monitor internal workflows and suggest process adjustments to improve efficiency in administrative operations
•  Coordination Across Teams

Qualifications and experience:

• Matric
• 1 -2 years 

Attributes required :

• Exceptional organizational and compliance and administrative skills
•  Have a keen eye and attention to detail
•  Must be able to work under pressure and high workloads from time to time
•  Must be able to think outside of the box and be proactive in your approach to your responsibilities
• A Solutions-oriented and attention to detail – qualitatively (written SOPs and email structure) and quantitatively (charts and tables)
• Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
•  Ability to handle multiple competing priorities in a fast- paced environment, but also maintain a focus on ranked priorities with the highest strategic impact
•  Must be knowledgeable on Excel, PowerPoint, and Google Workspace

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.