Revenue & Banking Operations Manager

takealot.com, a leading South African online retailer, is looking for a highly talented Revenue & Banking Operations Manager to join our Head Office in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Head of Finance: General 

Purpose of the role: 

Takealot.com processes millions of transactions across multiple payment methods every month. Behind that scale sits a critical finance function that ensures every rand is accounted for, every payment method is reconciled, and cash is optimised at all times.

This is not a traditional accounting role. We're looking for a senior finance operator — someone with strong financial acumen and a builder's mindset. You'll own the end-to-end revenue accounting and cash management function for Takealot.com: designing and running reconciliation processes across payment methods, owning our banking relationships and cash position, and ensuring zero leakage in a high-volume, non-integrated systems environment.

You'll also be a critical partner to our Finance Operations teams — connecting the dots between financial processes and the real customer and seller queries that surface from them every day.

If you love clean processes, hate reconciling breaks that shouldn't exist, and get genuine satisfaction from building something that scales — this role is for you.

Key Responsibilities: 

Payment Reconciliation & Revenue Integrity

• Own end-to-end reconciliation of all Takealot.com payment methods (card, EFT, cash on delivery, vouchers, buy-now-pay-later, marketplace settlements, and any new payment rails as they are introduced)
• Design, build, and continuously improve reconciliation processes that are scalable, automated where possible, and exception-driven
• Ensure completeness and accuracy of revenue recognition across all payment channels 
• Investigate and resolve reconciling items timeously; build root cause resolution into process design so issues don't recur
• Partner with the Product, Technology, and Payments teams to ensure payment system changes are flagged early and accounted for correctly
• Maintain a clear audit trail for all payment flows from order through to bank settlement

Banking Ownership & Treasury Operations

• Act as the primary banking owner for Takealot.com — managing bank accounts, signatories, mandates, and bank relationships
• Prepare and maintain an accurate short-term cash flow forecast (daily/weekly), with rolling visibility into cash requirements
• Manage daily cash positioning across all Takealot bank accounts; ensure funds are available where needed and idle cash is optimised
• Identify opportunities for treasury optimisation — float management, intercompany funding, interest income, and bank fee reduction
• Liaise with the group treasury function on funding requirements, intercompany loans, and FX exposure where applicable
• Monitor and manage bank charges; ensure Takealot is on optimal fee structures relative to transaction volumes

Finance Operations Partnership & Customer Query Resolution

• Work closely with the Finance Operations teams to resolve payment-related customer and seller queries — including failed payments, unallocated receipts, duplicate charges, refund discrepancies, and settlement disputes
• Act as the finance escalation point for complex or unresolved payment queries that require GL-level investigation or bank intervention
• Ensure that customer-facing query resolution is supported by accurate, timely financial data — no customer should wait for an answer because the finance process is unclear
• Collaborate with Finance Ops, Customer Service, and Marketplace Operations to identify recurring query patterns and fix the upstream process or system causing them
• Build feedback loops between Finance Operations and the reconciliation function so that query trends inform process improvements and vice versa
• Define and maintain clear SLAs and escalation paths between the Revenue & Banking team and Finance Operations to ensure queries are resolved efficiently and consistently

Month-End & Year-End Close

• Execute all month-end journals related to revenue, cash, and banking — including accruals, prepayments, and payment method-specific entries
• Own the revenue and cash sections of the month-end close pack; ensure submissions are accurate and on time, every time
• Prepare and review balance sheet reconciliations for all cash, bank, and revenue-related accounts
• Support the external audit process by owning the cash and revenue workstreams schedules, queries, and sign-off
• Maintain a clean general ledger across all entities under scope

Process Building & Systems

• Take full ownership of process documentation for the revenue, cash, and banking function — from transaction capture through to financial reporting
• Identify inefficiencies, manual workarounds, and single points of failure; design and implement structural fixes
• Work effectively across non-integrated systems — bridging gaps between payment platforms, ERP, and reporting tools through smart process design and exception management
• Drive automation and system improvement initiatives in partnership with Finance

Systems and Technology teams

• Ensure business continuity and adequate internal controls across all processes
• People & Stakeholder Management
• Set clear priorities and deliverable frameworks for the team to ensure accurate and timely output
• Collaborate closely with the broader Finance team (FP&A, Tax, Group Reporting) and cross-functional teams (Payments, Operations, Marketplace, Finance Operations)
• Communicate cash and revenue positions clearly to the Head of Finance and CFO, with proactive flagging of risks and anomalies

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.