People Practitioner

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented People Practitioner to join our team in Cape Town.

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness. 
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

As a People Practitioner, you are the heartbeat of the TFS business unit. You provide hands-on support across the entire employee lifecycle, from the moment a candidate applies to their final day with the group. You’ll be the "go-to" person for line managers and employees alike, ensuring our people operations run like a well-oiled machine.

This position reports to the People Business Partner.

Your responsibilities will include: 

• Proactively advise and coach line managers on the full HR spectrum, from performance management and L&D to legislation-aligned ER and policy.
• Lead the new starter journey, from "First Day Readiness" to facilitating high-impact business specific HR onboarding sessions.
• Support IR processes by coordinating disciplinary matters, maintaining precise case records, and managing absenteeism initiatives.
• Coordinate employee engagement interventions and provide hands-on support for the Employee Engagement Forum (EEF).
• Act as the "go-to" for day-to-day queries (payroll, leave, UIF, maternity) and manage the full resignation and exit interview process.
• Take accountability for HR data integrity, preparing monthly reports, EE divisional reports and ensuring trackers are updated. 
• Actively contribute to and support various people-related projects that drive the evolving needs of the TFS business.

Attributes required:

• Business-Minded: You understand that HR’s primary goal is to drive business performance through people. You think systemically and see the "big picture."
• Resilient & High-Energy: You are energised by a fast-paced, evolving environment. You demonstrate resilience, strong interpersonal awareness, and the grit to manage setbacks and demanding deadlines.
• Operational Excellence: You work with a natural sense of urgency and possess an inherent "customer-service" mindset when managing internal stakeholders.
• Relationship Architect: You are comfortable engaging at all levels—from the distribution centre floor to senior leadership—using your influence to drive outcomes.
• Confidential Ethical: You treat sensitive data with absolute confidentiality and act with unwavering integrity.
• Tech-Forward: You stay ahead of the curve with HR trends, tech, and best practices.
• Proactive Communicator: You aren't afraid to voice an opinion or suggest a better way of doing things. You are assertive, accountable, and possess a true "can-do" attitude.
• Organized Orchestrator: You can prioritize a heavy workload, manage expectations, and deliver quality outputs even when things get "messy”.

 Qualifications and Experience:

• Qualifications: A Degree in HR, BCom (HR or Industrial Psychology), or BTech in HR Management.
• Experience: 2–5 years in a fast-paced HR Generalist role, ideally within a scaling or changing environment.
• Tech Savvy: High proficiency in Google Workspace (for data and reporting) and experience navigating ATS and HR databases.
• Legislative Expertise: Solid, practical knowledge of South African labour laws (LRA, BCEA, EEA) and the ability to apply company policies fairly.
• IR Confidence: Strong exposure to Employee Relations in a high-volume IR environment, including disciplinary processes, investigations, and CCMA case support. 
• Consultative Edge: Proven ability to coach and consult with line managers, helping them navigate people's challenges effectively.
• Project Mindset: Strong organisational skills with a track record of taking ownership of HR projects from start to finish.
• Communication: Sharp presentation skills and the ability to translate HR data into clear, actionable insights.

Be part of the extraordinary. Be part of TFS. 

TFS and Takealot Group are committed to having a diverse workforce and inclusive organisation. Preference will be given to suitably qualified candidates from previously disadvantaged groups, in order to enhance the diversity of our workforce.