Merchant Compliance Specialist

takealot.com, a leading South African online retailer, is looking for a highly talented  Merchant Compliance Specialist to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. 

This position reports to the Merchant Compliance Manager.

Your responsibilities will include: 

• Vet merchants as part of the onboarding process
• Actively monitor merchants performance metrics and take any necessary steps
• Assist merchants to obtain their metrics through education and training
• Follow up on customer related issues
• Review merchant operations catalogue for any non-compliant products
• Review seller appeals, including root cause analysis and process improvements
• Engage with other teams within Takealot to assist with merchant compliance issues
• Work independently and collaboratively by using resources, policies, and procedures
• Regulatory certification based on product category - ICASA, NRCS, SAHPRA etc.
• Checking for duplicate accounts
• Checking for duplicate listings
• The operational capability of sellers and suppliers before onboarding
• Daily checking of open lead-time orders, late deliveries and cancelled orders
• Retrospective compliance action switching off sellers lead time when SLA has been breached
• Preventive compliance action switching of seller lead times based on future risk 
• Daily monitoring of merchant stock holding
• Compliance action to prevent incorrect stock split as well as poor stock health
• Product and account level return rates
• Customer complaints 
• Invoice requests
• Disputes arising from Compliance Actions and Penalties
• Adhoc Tasks

Attributes required: 

• Process-oriented to drive to operational excellence
• Good attention to detail and ability to identify problematic products or merchant actions 
• Excellent written communication skills and stakeholder management
• Strong prioritization and time management skills
• Thinks like an owner and drives new process improvements
• Must be able to work in high pressure situations
• Analytical mindset. You can use data to inform decisions if required.

Qualifications and experience: 

• Bachelors Degree in Commerce, Finance or Risk.
• Minimum 3 years of experience in an operational role (Customer service experience is a plus)
• MS Excel.
• Experience working with regulatory bodies is advantageous.
• Experience in an e-commerce environment is advantageous.
• Strong enthusiasm and strong self-motivation
• Ability to embrace constant change with flexibility and good grace

The Environment: 

• takealot.com  employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of  takealot.com  being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an  Extra Ordinary Mind who: 

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is  passionate about the potential of e-commerce and delivering a world-class customer experience
• is  entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for  takealot.com
• thinks like an owner of the business
• is  SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference