IT Support - Logistics

Takealot.com, a leading South African online retailer, is seeking a hands-on individual to provide exceptional IT Support to our logistics delivery network team. 

Think you’ve been challenged before? Think again!

• Scale: 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn: We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time. 
• Grow:  Expand your career in the fast-growing Takealot Group: takealot.com, Mr D and TFS. We like to promote from within: Here’s your chance.

Who’s who in the tech space

This position reports to the Engineering Manager 

Your mission, should you choose to accept it:

• Providing technical support to our growing delivery network including distribution centers, branches, and drivers.
• Working directly with users through email and over the phone to resolve technical issues
• Providing technical support for the hardware used within our delivery network including handheld scanners, network connectivity issues, etc.
• Developing an in-depth knowledge of the software applications used within our delivery network and providing technical support for these applications.
• Developing an in-depth knowledge of the Standard Operating Procedures (SOPs) of our delivery network to provide technical support. This includes processes like driver cash-ups, deliveries, returns, exchanges, etc.
• Helping to identify bugs in software and being the bridge between end users and second-line support engineers. Gathering information about bugs to assist in creating fixes. 
• Developing an understanding of the Takealot organisation so that support requests can be redirected to the appropriate support team if necessary. 
• Take your turn providing after-hours support including early mornings, late nights, public holidays and weekends.
• Resolving IT support tickets using help desk ticketing software
• Assisting system engineers as needed - "Smart Hands"
• Install, configure, patch, troubleshoot, and manage PC software
• Providing comprehensive troubleshooting and support for all IT equipment and software
• Performing software installations as required
• Other duties as assigned by Management on-site or Team Lead
• Documenting IT procedures for internal use including test protocols

The skills we need:

• Excellent interpersonal, communication and problem-solving skills
• Ability to work and perform with minimal supervision
• Driven to improve customer satisfaction, both internally and externally
• Ability to maintain professionalism at all times under high-pressure situations
• Must be able to meet team goals and enjoy working collaboratively as a team
• Root cause analysis and problem resolution

Qualifications & Experience:

• IT Diploma
• A+, N+, MCSA certifications
• Advanced troubleshooting skills
• Advanced knowledge of Windows Operating Systems
• Advanced knowledge of Microsoft Office Applications
• Advanced knowledge of Google Business Suite
• Minimum of 3-5 years experience in an IT support services-related role including desktop support, wireless support, and troubleshooting
• A basic understanding of software development and databases will be advantageous
• Industrial / Warehouse environment support experience will be advantageous

 

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini-golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• TakealotMORE Benefit
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, off the latest tech.
• Help when you need it most: Confidential counseling, legal support and financial guidance, for free, anytime, anywhere.
• Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.