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Staff Engineer

Lisbon

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Position Overview:
Are you a passionate software developer looking to make a real impact? We’re on the lookout for skilled and ambitious developers ready to help shape the future of our product offerings and grow our market presence. In this role, you’ll work directly with the Engineering Director, joining a high-impact task team dedicated to pioneering new architectures and advancing our existing solutions.This is a unique opportunity to build cutting-edge products from the ground up while collaborating closely with cross-functional teams and external partners. If you’re excited by the challenge of designing scalable systems and leading meaningful change, we want you on our team!

Responsibilities:
  • Collaborate with the Engineering Director on architecture design and implementation for new and existing products.
  • Lead the development of high-quality, scalable, and maintainable code.
  • Partner with cross-functional teams to define requirements, troubleshoot issues, and deliver impactful solutions.
  • Engage with external stakeholders, including partners and customers, to gather feedback, define requirements, and ensure successful implementations.
Qualifications:
  • Proven experience in software development with strong knowledge of software architecture and design patterns.
  • Excellent communication skills for internal collaboration and external client interactions.
  • Ability to adapt to changing requirements and solve complex problems proactively.
Preferred Skills:
  • Experience with Kotlin and Spring Boot is a plus.
  • Familiarity with cloud infrastructure, CI/CD practices, and microservices architecture.
  • Experience with containerization (Docker, Kubernetes) and modern DevOps practices.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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