Revenue Enablement Senior Specialist
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities:
The goal for our Revenue Enablement team is to own initiatives that will help Talkdesk sell more, increase field productivity and reduce ramp time for new team members responsible for revenue growth (Sales, sales support, Customer Success and Professional Services).
Key responsibilities include, but are not limited to:
- Facilitate and deliver Talkdesk’s role-based onboarding and continuous learning program for assigned teams while also helping to drive ongoing improvements based on feedback, learnings and requirements (competency development, role assessment, certification needs, etc)
- Give stakeholders real-time insights on their team’s enablement progress both qualitative and quantitative (based on standardized metrics)
- Facilitate trainings using a virtual and technology first approach
- Keep training content up-to-date, including supporting continued maintenance of learning tools (LMS, CMS)
- Solve problems, strategically leveraging internal resources across the organization as needed
Requirements:
- Bachelor’s degree
- 3+ years of relevant experience
- Experience working with systems like LMS, CMS, Salesforce
- Strong written and verbal communication skills
- Presentation and training facilitation experience
- Experience with B2B SaaS sales and business fundamentals
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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