Senior Partner Marketing Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Duties and Responsibilities:

• Develop strategies to market through, to, and with Cloud Distributor partners (Master Agents & Subagents)
• Work cross-functionally with Regional Channel Managers to align on corporate goals and execute events and campaigns to and with partners
• Manage the day-to-day marketing activities of passionate Regional Channel Managers located throughout North America and Canada 
• Design and execute marketing motions and campaigns that drive pipeline for Talkdesk and our partners - includes direct campaign delivery as well as creating campaigns-in-a-box for partners to leverage
• Identify new and creative ways to engage partners and enable them to sell Talkdesk 
• Manage marketing assets within the Talkdesk partner portal 
• Manage the partner flash wins program, execute monthly case study write ups and bi-monthly webinars
• Operate as a key contact for strategic partners coordinating on joint marketing activities 
• Protect the Talkdesk brand by aligning across the company to ensure a consistent look and voice while sharing and enforcing proper use with partners
• Manage and track regional marketing budget
• Represent Talkdesk at conferences, trade shows, and events as needed
• Understand Talkdesk’s products, competitors, and the CCaaS/SaaS landscape 
• Define metrics that matter, measure for success, and celebrate key milestones

Qualifications:

• BA/BS degree or equivalent working experience
• 4-6 years of marketing experience in a fast-paced and dynamic work environment
• Experience working with or knowledge of channel partners strongly preferred
• Mix of exposure to (or direct experience in) key marketing functions including project management, campaigns, event execution, content planning, and email marketing
• Track record of planning, executing, and measuring multiple projects simultaneously at a rapid pace
• Strong budget management skills 
• Highly skilled at critical decision-making; ability to evaluate business issues and resolve problems
• Ability to work well independently and as part of a team
• Excellent communication, presentation, and writing skills
• Create connections with cross-functional colleagues and partners remotely
• Industry knowledge of contact centers, customer experience, and SaaS helpful but not required
• High energy, charismatic, innovative, creative individual
• Marketing and sales systems experience, Impartner, Salesforce and Tableau are key
• Able to work a flexible schedule to align with global contacts as needed

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.