Senior Partner Marketing Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Key Responsibilities:

• Develop and execute go-to-market strategies through, to, and with GTM partners to drive pipeline and growth. Partner types include: Resellers/Telcos, Strategic Alliances, GSIs and Technology Solution Partners. 
• Partner closely with Regional Channel Managers and other partner stakeholders to align marketing initiatives with corporate goals, executing both direct and partner-led campaigns and events.
• Manage the day-to-day marketing support of Regional Channel Managers across EMEA, ensuring alignment and agility.
• Create and manage turnkey campaigns (“campaigns-in-a-box”) for partner use, as well as lead end-to-end delivery of partner-focused marketing motions.
• Identify new and innovative ways to engage, enable, and empower partners to sell and market Talkdesk more effectively.
• Oversee the creation, organization, and distribution of marketing assets within the Talkdesk Partner Portal.
• Own and execute the Partner Flash Wins program, including monthly case studies and bi-monthly webinars that showcase partner success.
• Serve as a key point of contact for strategic partners to plan and coordinate joint marketing initiatives.
• Protect and promote the Talkdesk brand by ensuring consistency across all partner-facing materials and enforcing brand usage standards.
• Manage and track partner marketing budgets, ensuring optimal spend and ROI.
• Represent Talkdesk at industry conferences, trade shows, and events as needed.
• Maintain a solid understanding of Talkdesk’s product suite, market landscape, and the evolving CCaaS/SaaS ecosystem.
• Define success metrics, track performance, and celebrate key milestones and achievements.
  
  

Qualifications:

• BA/BS degree or equivalent professional experience.
• 4–6 years of experience in marketing, preferably within fast-paced, high-growth environments.
• Experience working with or supporting channel partners strongly preferred.
• Broad marketing experience including project management, campaign execution, events, content development, and email marketing.
• Proven ability to juggle multiple projects with precision, urgency, and attention to detail.
• Strong budget ownership and project management skills.
• Adept at analyzing problems, making decisions quickly, and driving action.
• Exceptional communicator with strong presentation, writing, and interpersonal skills.
• Comfortable building and maintaining relationships in a fully remote environment. 
• Familiarity with the customer experience, contact center, or SaaS industries is a plus.
• High-energy, creative, collaborative, and self-driven personality.
• Experience with marketing and sales tools such as Impartner, Salesforce, and Tableau.
• Multi-lingual a plus (Portuguese, Spanish, French, German).

Additional Notes:
This position will follow a hybrid work model.

#LI-Hybrid

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.