Senior Salesforce QA Engineer

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Role:

As a Salesforce QA Engineer  you’ll provide quality assurance on all of our Salesforce apps, solutions and implementations. You'll be responsible for providing end to end salesforce testing for all aspects of Salesforce including Apex, Visualforce, Lightning Web Component, Community/Experience Cloud development, design, configuration, testing and deployment of Salesforce.com solutions.The Salesforce QA Engineer is a critical team member who will help ensure that a solution fits the business needs. The Salesforce QA Engineer will work closely with the project team to review the overall requirements, develop test plans/cases, identify defects and push them to resolution, and contribute to successfully launching resulting solutions.

Key Responsibilities

• Design test processes and procedures used to ensure that the Salesforce platform operates within defined requirements.
• Develop, execute, and maintain test plans, test cases, and automation scripts across Salesforce applications.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Validate new functionality, APIs, workflows, integrations, and UI/UX elements for compliance and reliability..
• Develop and maintain automated test scripts to reduce repetitive manual testing.
• In-depth functional testing – Must be able to evaluate functional stability to ensure business requirements are being met and are “fit-for-purpose” through end-to-end functional and automation testing.
• Implement automated testing frameworks to ensure regression coverage and speed up delivery cycles.
• Collaborate closely with product owners,developers and stakeholder teams to identify defects and ensure timely resolution.
• Ensure Salesforce platform configurations align with quality and security standards.
• Maintain detailed test documentation and participate in sprint planning and retrospectives.
• Conduct UAT and Track KPIs related to test coverage, defect rates, and release stability.

Qualifications and Background

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related discipline.
• 5 -8 years of work experience in Quality Assurance roles with automation testing experience in  Salesforce and Salesforce CPQ environments.
• Experience with automated testing tools such as Provar,Selenium or ACCELQ,
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience testing APIs, integrations, and cloud-native environments.
• Knowledge of testing integrations, and end-to-end system processes.
• Working knowledge of Agile/Scrum methodologies and collaboration tools (e.g., JIRA, Confluence)
• Be part of a company that values professional growth, inclusivity, and collaboration.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.