Talent Operations Coordinator

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience.

Duties and Responsibilities:

• Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications
• Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless
• Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable
• Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) 
• Maintain high integrity and accuracy of ATS (Greenhouse) data
• Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS 
• Complete reference checks for candidates at the offer stage as needed

Qualifications:

• Bachelor’s degree or equivalent work experience 
• 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred
• Ability to work in office from our Bengaluru office four (4) days per week
• Exposure to Applicant Tracking System (ATS)
• Fast-growing startup experience preferred
• Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks
• Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates
• Ability to develop strong trusting relationships in a demanding and high-performing work environment

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.