Senior Workday Systems Administrator

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We’re looking for a Senior Workday Systems Administrator to help us take our Workday system to the next level. In this role, you’ll work closely with our People and Payroll teams to ensure smooth operations, continuous improvements, and a seamless user experience across the organization.

We’re seeking someone who is a self-starter, loves solving problems, and brings a positive, collaborative spirit to the team. If you enjoy working in a dynamic environment and thrive on helping people, we’d love to meet you!

Responsibilities:

• Partner on People & Payroll initiatives from start to finish — including gathering business requirements, reviewing processes, managing projects, testing, training, creating documentation, and configuring business processes.
• Provide day-to-day support for our Workday system, troubleshoot issues, and manage support cases to resolution.
• Support and enhance all areas of Workday — including HCM, Benefits, Payroll, Absence, Time Tracking, and Performance — to create a smooth and engaging employee experience.
• Configure and maintain Workday modules; hands-on configuration experience in one or more modules is required.
• Work closely with other teams across the company and vendors to ensure Workday integrates seamlessly with other systems.
• Build and maintain custom and standard reports and dashboards to support analytics and compliance.
• Manage security configuration, user access and compliance within Workday. 
• Develop, test, and roll out system enhancements and new features to meet evolving business needs.

Qualifications:

• 5+ years of professional experience in Workday.
• Workday US Payroll configuration experience is required.
• Experience working with hire-to-retire processes. 
• Experience supporting a global organization is preferred.
• A great customer service attitude.
• Ability to identify gaps in business requirements, including a strong ability to ask the right questions to fill in the gaps.
• Excellent troubleshooting skills, capable of fostering strong relationships with other stakeholders.
• Ability to work independently while being a strong team player.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.