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Sales Development Representative

Palo Alto

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!
Come make your mark at a rapidly growing company set to completely reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is looking for ambitious, driven, and resourceful Sales Development Representatives (SDRs) who already have a foundation in outbound prospecting and are eager to take their careers to the next level.
As an SDR at Talkdesk, you’ll play a critical role in driving pipeline growth and shaping our sales motion. Your mission will be to uncover high-quality opportunities, engage with decision-makers, and set the stage for meaningful sales conversation - all while building your own future as a sales leader.
 
What’s in it for you?
  • Career Growth & Mobility: Accelerate your path from SDR to Account Executive and beyond with a proven internal promotion track.
  • Mentorship & Coaching: Work closely with experienced leaders and peers who are committed to your professional development.
  • High-Performance Culture: Join a team fueled by collaboration, trust, and camaraderie, where success is celebrated and supported.
  • Cutting-Edge Tech: Leverage best-in-class sales tools like Salesforce, Salesloft, LinkedIn Sales Navigator, and more.
What you’ll do:
  • Consistently exceed monthly quotas for booking qualified meetings and generating pipeline for our sales organization.
  • Execute high-volume, multi-channel outreach (calls, emails, social, video, and creative engagement strategies) to connect with key prospects.
  • Collaborate with sales, marketing, and solutions engineering teams to develop account strategies and drive market penetration.
  • Deliver Talkdesk’s value proposition with clarity, empathy, and business acumen to senior decision-makers.
  • Maintain accurate and up-to-date CRM data in Salesforce, ensuring pipeline visibility and sales forecasting accuracy.
  • Provide feedback loops to marketing and sales leaders to improve messaging, targeting, and process efficiency.
What makes you stand out:
  • 1+ years of experience as an SDR, BDR, or in a sales-focused role.
  • Reach out to us - find the Senior Manager of Sales Development, and send a note to express your interest! 
  • A proven track record of hitting or exceeding quotas in a high-growth, fast-paced environment.
  • Excellent written and verbal communication skills with the ability to tailor messages to different personas.
  • Resilience, positivity, and a growth mindset - you thrive on challenges and consistently raise the bar for yourself.
  • A disciplined, organized approach to time management, prioritization, and follow-through.
  • Hands-on experience with tools like Salesforce, Salesloft, LinkedIn, and other platforms.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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