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Product Marketing Manager

San Francisco

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

As Product Marketing Manager for Talkdesk CXA, you’ll own the go-to-market strategy for some of our most transformative capabilities—spanning agentic AI, multi-agent orchestration, and experience intelligence. This is not a typical product marketing role. You’ll help define a new category. You’ll translate cutting-edge innovation into compelling narratives. And you’ll partner closely with sales, product, and campaigns to drive awareness, demand, and adoption.

You’ll report to the Director of AI Platform Product Marketing and play a key role in building the messaging, positioning, and launch strategy for a fast-moving portfolio of products that redefine how work gets done in the contact center and beyond.

This role is ideal for someone who’s both strategic and execution-focused, with a passion for AI technologies and a drive to bring complex products to market in a way that resonates with customer experience leaders. You’ll be the subject matter expert on your competitors, your buyers, and your products. You’ll join an award-winning agile marketing team that brings new products and services to market, drives competitive intelligence and positioning, and influences go-to-market tactics.

Duties and Responsibilities:

  • Create short and long-term strategy to maximize sales and end-user adoption of Talkdesk’s Customer Experience Automation solution
  • Own the full go-to-market lifecycle for your product set—from positioning and messaging to launch execution, field enablement, and ongoing adoption
  • Translate sophisticated AI capabilities—such as agent orchestration, workflow automation, and real-time insights—into clear, customer-facing value propositions
  • Develop content and tools that support sales and customer success teams, including messaging frameworks, solution briefs, demos, videos, and competitive playbooks
  • Collaborate with Integrated Marketing, Customer Marketing, Communications and Content to maximize the impact of product innovations and to evangelize the power of our AI platform
  • Deliver messaging strategies that appeal to potential and existing customers
  • Represent your product areas with confidence in customer meetings, webinars, and analyst briefings
  • Conduct and manage market research
  • Work with Product Management, Sales, Customer Success, and Executive Management to guarantee product messaging consistency and alignment.


Preferred Qualifications:

  • You’re a storyteller and a strategist—equally comfortable with messaging frameworks and funnel metrics
  • You have experience launching and marketing SaaS or AI products in fast-paced, high-growth environments
  • You speak the language of AI and automation, and can translate technical concepts into crisp, customer-facing value
  • You understand the enterprise software buyer, especially in CX, IT, or operations roles
  • You’re curious, collaborative, and energized by working across disciplines to bring big ideas to life
  • You have 5-10 years of product marketing experience, ideally in a B2B SaaS or AI platform company
  • Have a BA or BS degree
  • Fluent English speaker and writer 

Please, add your portfolio with your own writing marketing materials in English to your resume when applying.

Pay Range (Base Pay):   $140,000 - $211,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. 

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. 

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at People.Support@talkdesk.com.

 

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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