Sales Development Representative - LATAM

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Job Summary:

• At Talkdesk, we're changing the multi-billion dollar Customer Experience Automation and Artificial Intelligence industry. Our cloud-native platform is more than just a product—it’s a powerful tool that helps our customers deliver exceptional experiences for their own clients.
• We are serious about innovation, with over 50% of our team dedicated to research and development. This commitment has earned us recognition from industry leaders like Gartner, Frost & Sullivan, Forrester, and Forbes.
• If you're a driven, results-oriented individual who thrives in a fast-paced environment, you'll feel right at home. Our intensive two-week training program is designed to equip you with the skills you need to succeed and close deals faster.
• Join us and become a part of a company that is not just growing, but actively shaping the future of customer experience.

Duties and Responsibilities:

• Research key target accounts and contacts
• Input key accounts into Salesforce for strategic outreach
• Strategize with the Sales Development and Account Executive teams to identify additional targets
• Participate in cross-functional team meetings with the Sales Development and Account Executive teams
• Internalize the Talkdesk mission and vision
• Prospect, identify, and research company leads and contacts that fit Talkdesk's ideal customer profile.
• Make initial contact with potential customers to determine the interest, budget, and authority to advance the sales process. 
• Participate in regular company and office meetings to share progress, identify blockers and drive resolution
• Identify and understand customer business needs, pain points, and opportunities, and develop solutions that drive value and growth
• Collaborate with cross-functional teams and partners to develop and deliver compelling proposals and presentations that demonstrate the company's value proposition
• Negotiate contracts and pricing directly and/or with partners and customers, ensuring that terms and conditions are favorable for both the customer and the company
• Monitor and analyze market trends and competitive activity to inform sales strategies and tactics
• Develop and maintain a strong understanding of the company's products, services, and solutions, and be able to articulate the value proposition to customers
• Manage the sales pipeline and forecast accurately to ensure the achievement of revenue targets
• Meet or exceed quarterly and annual sales targets
• Maintain accurate and up-to-date records of customer interactions and sales activities in the company's CRM system

Qualifications:

• Bachelor’s Degree preferred
• Salesforce Experience preferred
• Experience in software or technology sales is strongly preferred
• Self-motivated with a receptive and coachable mindset
• Experience working with a team
• Highly organized professional with a strong work ethic
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders
• Ability to work in an open office environment and to provide and receive feedback professionally
• Desire for continuous learning, improvement and overall career growth
• Results-oriented sales professional with a strong hunter mentality and proven negotiation skills.
• Willingness to travel as needed
• Language skills required: Brazilian Portuguese, English and preferred Spanish. 

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.