Contractor, Events Manager (Tradeshows)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Are you an innovative and experienced events leader with a passion for collaborating to create unparalleled experiences? Do you have a vision for how a holistic events strategy can propel brand awareness, create strong customer advocacy and drive demand? Are you known to “roll-up your sleeves” and do whatever it takes to ensure an event is phenomenal (not just successful)? Does world-class execution describe your operational style?  If you’re that person, we want you to join our team!

We are seeking an experienced Events Manager (Tradeshows) for a temporary contract position running from late October through February. Reporting to the VP, Global Events this role will support the planning and execution of Talkdesk’s presence at industry events and sponsorships. The Events Manager will be responsible for delivering high-impact tradeshow experiences that drive awareness, education, and customer engagement, while ensuring flawless execution and measurable ROI.

Responsibilities:

• Lead the end-to-end planning and execution of industry tradeshows and key sponsorships, ensuring alignment with business goals around awareness, pipeline generation, and customer engagement.
• Set up and lead weekly cross-functional planning meetings to align stakeholders, foster collaboration, and drive ongoing progress.
• Develop and manage integrated project management plans across multiple workstreams.
• Own exhibit design, layout, budgeting, vendor negotiations, and staffing coordination.
• Manage all logistics including travel, attendee approvals, presentations, communications, event promotion, food & beverage, and onsite requests.
• Collaborate closely with sales and marketing teams to maximize pipeline impact and deliver qualified leads.
• Track, measure, and report on event performance and ROI, providing recommendations for optimization.
• Successfully manage multiple complex projects simultaneously, often under tight timelines.
• Travel required for onsite event execution and vendor management.

Experience and Skills Required:

• Minimum 5 years of post-pandemic experience managing events, with a strong focus on tradeshows, in a corporate environment.
• Proven expertise in event planning and execution, including vendor management, sponsorships, and speaker coordination.
• Strong cross-functional collaboration skills with the ability to drive alignment across multiple stakeholders.
• Excellent vendor negotiation skills with a focus on staying within budget.
• Exceptional attention to detail, organizational abilities, and project management skills.
• Strong written and verbal communication skills.
• Demonstrated success in driving measurable pipeline impact through events.
• Highly organized, self-motivated professional with a strong work ethic.
• Proficiency in Google Workspace (Docs, Sheets, Slides) required.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.