PreSales Enterprise Architect

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We are seeking a highly skilled Enterprise Architect to partner with our customers in shaping their technology strategy and modernizing their business applications. This is a customer-facing role where you will combine deep technical expertise in cloud architectures and back-end enterprise applications with the ability to present at the executive level.

You will work directly with customers to understand their business objectives, design future-state architectures, and guide them on how to integrate and modernize systems in the cloud. This role requires both hands-on technical credibility and the ability to influence and inspire executives through storytelling and thought leadership.

You’ll collaborate closely with Account Executives, Solutions Engineers, Product, and Product Marketing teams to:

• Lead pre-sales technical design, analyzing customer needs and recommending solutions.
• Document customer’s present state and transition to future state.
• Shape best practices around Generative AI, interoperability, prompt engineering, and integrations.
• Build and deliver hands-on demos, prototypes, and enablement content.
• Act as a central technical resource, supporting internal teams and documenting best practices.

If you’re naturally curious about AI, love exploring new technologies, and enjoy educating others while crafting impactful business solutions, we want to talk to you.

Key Responsibilities

• Engage with enterprise customers to understand their business challenges, IT landscapes, and digital transformation goals.
• Design future-state architectures that leverage cloud platforms, back-end applications, and integrations across ERP, CRM, and other enterprise systems.
• Serve as a trusted advisor to customer executives, bridging the gap between business strategy and technical execution.
• Deliver compelling presentations, architectural reviews, and executive workshops that clearly articulate vision and value.
• Provide architectural guidance on cloud adoption, modernization, scalability, security, and best practices.
• Collaborate closely with Sales, Solutions Engineering, and Product teams to influence strategy and drive customer success.
• Document and communicate architecture patterns, standards, and best practices both internally and externally.
  
  

Qualifications

• 10+ years of experience in enterprise architecture, cloud, or back-end applications.
• Strong background with cloud platforms (AWS, Azure, GCP) and enterprise integration patterns.
• Expertise in enterprise systems (ERP, CRM, core transactional apps) and familiarity with platforms such as SAP, Oracle, and Salesforce.
• Hands-on experience with AI/ML (predictive and generative), including LLMs, A2A, and MCP, with the ability to communicate business value effectively.
• Proficiency in programming (e.g., JavaScript, Python, SQL) and modern development frameworks, with the ability to design rapid prototypes and demos.
• Strong presentation, storytelling, and executive engagement skills; able to translate technical concepts into business outcomes for both technical and business stakeholders.
• Customer-facing consulting or presales experience, with proven ability to influence decision-making.
• Broad understanding of security, governance, scalability, and compliance in enterprise architectures.
• Passion for continuous learning, exploring new AI frameworks, and experimenting with emerging technologies.
• Important: This is not a software development role; the focus is on architecture, solutioning, and customer engagement.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.