Partner Business Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We are seeking a dynamic and results-driven Partner Business Manager to join our UK team. This new role will focus on recruiting new partners and supporting existing ones, with a primary emphasis on driving new business through Talkdesk partners. The successful candidate will spend approximately 70% of their time on the road, collaborating closely with partners to build and execute go-to-market (GTM) strategies, deliver training, attend events, and work in tandem with Account Executives (AEs) and Solutions Engineers (SEs) to maximize partner-driven growth.

Key Responsibilities: 
- Partner Recruitment: Identify, recruit, and onboard new partners to expand Talkdesk’s partner ecosystem in the UK. 
- Partner Support & Enablement: Provide ongoing support to current partners, including training and resources to enhance their ability to sell Talkdesk solutions. 
- New Business Development: Drive revenue growth by collaborating with partners to generate new business opportunities and close deals. 
- Go-to-Market (GTM) Strategy: Develop and execute tailored GTM plans with partners to align with Talkdesk’s business objectives. 
- Events & Engagement: Represent Talkdesk at industry events, partner meetings, and joint marketing initiatives to strengthen relationships and brand presence. 
- Collaboration with Internal Teams: Work closely with AEs and SEs to ensure seamless alignment between partner activities and Talkdesk’s sales strategies. 
- Performance Tracking: Monitor and report on partner performance metrics, ensuring KPIs and revenue targets are met. Key Requirements: 
- Proven experience in partner management, business development, or a similar role within a B2B SaaS or technology environment. 
- Strong understanding of channel sales and go-to-market strategies. 
- Excellent relationship-building and communication skills, with the ability to influence and engage partners. 
- Willingness to travel extensively (70% of time) across the UK to meet with partners and attend events. 
- Ability to collaborate effectively with cross-functional teams, including AEs and SEs. 
- Self-motivated, proactive, and results-oriented with a track record of driving new business. 
- Familiarity with CRM tools (e.g., Salesforce) and partner management platforms is a plus. Key Focus Areas: 
- Driving new business through Talkdesk partners. 
- Delivering partner training and enablement programs. 
- Building and executing GTM strategies with partners. 
- Representing Talkdesk at events and partner engagements. 
- Collaborating with AEs and SEs to align partner activities with sales goals. 

Why Join Us? 
This is an exciting opportunity to shape a new role within Talkdesk’s growing UK operations. You’ll play a pivotal role in expanding our partner network, driving revenue, and building strong relationships in a fast-paced, innovative environment. Note: This role requires extensive travel and flexibility to work with partners across the UK. 

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.