Business Analyst

Job Title: Business Analyst
Working Pattern: Monday to Friday (09:00-17:00)
Salary: £40,000 - £50,000 and up to 20% bonus and benefits
Location: Flexible, we could support fully remote or hybrid working from any of our UK offices in London, Cardiff, Durham, or Blackpool

We are Tandem - Where impact meets innovation.  

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banking apps, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. 

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

We’re building an amazing team and we’re looking for a hardworking and driven Business Analyst to support us on our journey.

The successful candidate will be responsible for the following:

• Elicitation of requirements and documentation of these as user stories with appropriate acceptance criteria. Also ensure that these are fully understood (for example by Developers and Testers) and accurately reflect business need.
• Know how to identify, analyse, manage and monitor relationships with and between stakeholders. Communicate with stakeholders at all levels clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user need.
• Use a range of techniques to model business situations. Being able to identify the most appropriate method for any given scenario.
• Know about agile methodology and applying an agile mindset to all aspects of work. Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• Know how to identify and use the right tools and methodologies and promote their use.
• Facilitate and lead on sessions as required. For example, requirements gathering, refinement, planning etc.
• Effectively work with and support Developers, Testers, Product Owners, Delivery Managers and Other BAs.
• Along with the Product Owner contribute to the management and prioritisation of the Product Backlog.
• Understand and strive to be a Subject Matter Expert (SME) for the domain you are working in.
• Understanding and application of the current target operating model.
• Understand users and can identify who they are and what their needs are, based on evidence. Can translate user stories and propose design approaches or services to meet these needs. Can engage in meaningful interactions and relationships with users. Put users first and can manage competing priorities.
• Understand how the digital economy is changing user behavior and the landscape. Make informed decisions based on user needs, available technology, and value for money. Know about the wider digital economy and advances in technology.
• Assist and support training where required. For example, contributing to / review of training materials where required.
• Assist with testing where required, using appropriate testing tools and techniques.
• Keeping stakeholders, line manager etc. informed on progress, issues, risks etc. in a timely manner.
• Support the business operation as required. For example, with implementation and post implementation activity.
• Looking at the business processes and identifying opportunities for improvement.
• Mentoring other Business Analysts, sharing knowledge and experience.

We’d love to hear from you if you have:

• Experience working with executives and directors to elicit quality requirements and cost/risk/benefit analysis of those needs.
• Someone with passion, drive and commitment to delivering high quality solutions, with an attention to detail and the ability to understand and break down complex requirements.
• Someone who is a team player and able to communicate with both technical and non-technical stakeholders.
• You’ll be a great listener, who can extract business requirements, outcomes and acceptance criteria.
• You’ll be dedicated to seeing tasks through to completion. You’ll ensure that the user stories you create result in new products and services being successfully delivered to our customers.
• An excellent communicator across all areas and levels of the organisation, both verbal and written.
• Be prepared to challenge in a constructive and non-confrontational way by asking questions, for example "what about….?", "why?" etc.
• Wants to learn from others and to help and support others by sharing knowledge and experience.
• Be able to build and maintain strong relationships across all levels of the organisation.
• Have confidence and be persistent.
• Always have our customer at the heart of what you are doing, whether these be internal or external.
• Having the ability to adapt and to be pragmatic by finding ways of doing things in a way that work.
• Works well and plays an active role in a team. Whether that be in a BA team, a project team, or a squad.
• Wants to learn, understand and further their own knowledge.

It would be great, but not essential if you have:

• Previous exposure to or knowledge of the Financial Services or Fintech industry, experience in a transformation environment would be particularly beneficial.
• Experience working in a regulated industry or environment.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us: 

• 25 days annual leave plus 8 days Bank Holiday
• 1 celebration day off for your birthday or additional religious calendar event
• Buy or sell up to 5 days holiday a year.
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme.
• Cycle to Work salary sacrifice scheme and a free helmet.
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering.
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove, and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish.
• Raise £200 per annum for charity > Tandem provide PR and marketing support.
• Have renewable energy at home > receive an additional 1-day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark?  

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

Don’t meet all the requirements? Don’t fret! We highly appreciate your unique experience and encourage you to apply for our Expression of interest vacancy on our Careers site. Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

 Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #INDSJ