Back to jobs

Senior Customer Success Manager

Bentonville, AR

The Basics:

The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value loyal customers that rely on Tanium to manage all their endpoints. Operating in a collaborative team environment with other CSMs, developers, enterprise services, and sales, CSMs contribute to each customer’s success by leveraging best practices and their technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts.  

What You'll Do:

  • Leverage your own technical domain expertise and internal technical resources, including engineering and product, support center, knowledge bases, and other internal tools to provide the most effective solutions to customer issues 
  • Advocate for the customer by sharing their feedback and use cases to product and engineering, support center, and the rest of the account team 
  • Ensure customer success, leading to word-class retention and expansion, through proactive periodic health checks (and if necessary, formal improvement plans), product training, and developing and sharing technical best practices 
  • Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies and integrations 
  • Contribute to strategic customer plans for the months and years ahead, while executing your assigned strategies and tactics in coordination with other members of the account team to increase ROI and expand into new solution areas 
  • Develop and maintain the necessary relationships with customers to ensure alignment to their business needs 
  • Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, enhancement tracking, and updating internal data systems such as Salesforce and/or Gainsight 
  • Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members 
  • Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function 

We're Looking For:

  • Education 
    • BA/BS or equivalent experience preferred 
  • Experience Required
    • 7 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
    • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/ Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python) 
    • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
    • Demonstrated consulting and project management skills; experience with building strategic relationships that drive business value for customers
    • Tanium Certified Operator (nice to have)
    • Tanium Certified Administrator (nice to have) 
  • You are
    •  A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity 
    • Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium 
    • Willing to contribute suggestions and ideas to further customer and Tanium goals 
    • Eager to become an expert in demonstrating value and return on investment to our customers 
    • Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. 
    • A strong communicator and intuitive listener 
    • Professional, insightful, and values-driven
    • Motivated to help to solve the toughest IT problems faced by organizations today 
  • Other
    • Travel ranging from 5 - 15% within regional territory 
    • Onsite / customer-located work as deemed necessary by the customer and/or account team 

About Tanium 

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.
 
Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $114,000 to $175,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

To comply with government reporting obligations, we ask candidates to respond to the below self-identification survey. In addition, this information helps Tanium to have an inclusive environment for all by identifying and removing barriers in our hiring practices. Completing this form will help us achieve this goal. Providing this information is voluntary and you may decline to self-identify for any of the categories below. Whatever your decision, your responses will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.  

As set forth in Tanium’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.  

Race & Ethnicity Definitions

  • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.  
  • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.  
  • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.  
  • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.  
  • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.  
  • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.  
  • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above six races. 

Categories of Protected Veterans

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: 

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. 

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. 

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 

 

Voluntary Self-Identification of Disability

Form CC-305
OMB Control Number 1250-0005 
Expires 5/31/2026 

Why are you being asked to complete this form?  

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. 

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. 

How do you know if you have a disability?  

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 

Disabilities include, but are not limited to:  

  • Alcohol or other substance use disorder (not currently using drugs illegally) 
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS 
  • Blind or low vision 
  • Cancer (past or present) 
  • Cardiovascular or heart disease 
  • Celiac disease 
  • Cerebral palsy 
  • Deaf or serious difficulty hearing 
  • Diabetes 
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders 
  • Epilepsy or other seizure disorder 
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome 
  • Intellectual or developmental disability 
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD 
  • Missing limbs or partially missing limbs 
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports 
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) 
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities 
  • Partial or complete paralysis (any cause) 
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema 
  • Short stature (dwarfism) 
  • Traumatic brain injury  

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.  

Select...
Select...
Select...
Select...