Product Operations & Customer Support Specialist

The Company

TaskHuman is organizing the world’s human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman. 

The Opportunity

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.

You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.

Responsibilities:

Client Launch & Cross-Functional Support

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch

Operations & Execution

• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides

Customer Support & Concierge

• Respond to users in a timely, friendly, and clear way — using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements

General Support

• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs

Requirements:

• Bilingual English and Arabic.
• Bachelors level/advanced degrees desirable 
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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