Regional Manager, Tasker Operations Europe

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role is hybrid with 2 days per week required in our London Office.

About The Role:

The Tasker Operations team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We’re proactive- helping Taskers before they realize they need support. These approaches, employed at the local level, will result in higher quality, more retentive, and more affordable Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and Clients come back again and again.

As a Regional Manager, Tasker Operations for Europe, you will be a close partner to the Senior Director of Tasker Operations, the Tasker Quality Team, and our country teams. You are a unique blend of a data person and a people manager who enjoys coaching your direct reports so they are both effective and fulfilled. You will provide direction to ensure that programs and tactical supply actions are executed well against Market goals, while closely collaborating with Country Managers.  

You are motivated by managing people and driving results, executing day in and day out. You are able to provide clear instruction and guidance to your team, and are skilled at influencing others crossfunctionally and explaining complex concepts concisely. You are data-driven and capable of evaluating supply health metrics and the contributions of your team—and connecting the dots between both. You will use those insights to identify and execute actions that will drive revenue and profitability in a win/win fashion that drives long-term customer loyalty and retention.

This role reports to the Senior Director of Global Tasker Operations and has matrixed reporting to the VP of Europe. This is a supervisory role.

What You’ll Work On:

• Manage the country Tasker Success Managers within the matrixed management framework and contribute actively to their development and progression. Ensure team members are collaborating effectively and sharing best practices.
• Directly manage two regional team members, who are responsible for regional program execution and performance, and special projects. 
• Set OKRs and provide regular feedback on team members’ performance. Advise Success Managers on their supply alignment plays and incentives to improve local fulfillment and retention of customers in Europe.
• Grow and deepen the Tasker Success Books of Business and contribute to the growth of European metros. Success is increasing jobs, invoices, retention and - as a result - revenue.
• Define and set a strategy around European supply, including proven and new plays, programmes, and initiatives that leverage global best practices while considering local nuances.
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance through written analysis and performance reports.
• In partnership with country Tasker Success Managers, track regional and local market analytics evaluating key health metrics.
• Work with Country Managers to ensure that supply needs are met in each country and that Tasker Success activities are aligned with country plans.
• Collaborate closely with global Tasker Operations team members and crossfunctionally with Country Managers, Partnerships, Marketing, and Product, to action on key market opportunities.
• Work with North American counterparts to provide input to the global supply strategy, advance functional knowledge and innovation in Tasker Success and supply management across all markets.
• Support all European markets to reach an optimized maturity state where supply and demand are self-fulfilling, realizing the benefits of Taskrabbit’s global platform and achieving dominant market share and brand position.

Who You Are:

• A strategist who builds, executes, and rigorously measures impact
• Data-driven, constantly seeking to test, measure, optimize, and improve–and a strong data storyteller
• Have a servant-leader mentality—ready to step in and tackle tactical challenges alongside the team
• An open, authentic, confident, and persuasive communicator who excels at influencing crossfunctionally
• A problem solver who gets to the bottom of every issue and takes ownership to fix it
• Comfortable operating at a fast pace in an entrepreneurial environment
• Highly organized and self-motivated to create and execute
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
• Exceptionally customer-centric, with a passion for working directly with Taskers and an appreciation of the Tasker experience

Qualifications:

• A Bachelor’s degree in Business, Economics, Psychology, or a related field, or equivalent experience.
• 7+ years of experience in Operations, Supply Chain, Marketplace Operations, or similar fields, or a business unit with revenue and growth-based goals
• At least 5 years of direct and indirect people management experience, with a mindset of growth and coaching
• Proficiency with data tools like Looker, Sigma, and/or SQL.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £70,000 - £90,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.