Senior Specialist, Global Tasker Acquisition and Onboarding

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role is hybrid with 2 days per week required in our New York office.

About the Role:

The Senior Specialist, Global Supply Acquisition and Onboarding, will own the end-to-end strategy, execution, and optimization of the registration and onboarding process, overseeing both Taskers (Taskrabbit) and Helpers (Dolly) across 8 countries. This role is critical to maintaining healthy supply, improving operational efficiency, enhancing the registrant experience, optimizing registration funnel conversion, and improving registrant quality.

In 2024, Taskrabbit acquired Dolly. We're seeking someone to manage acquisition, registration, and onboarding for both brands.

What You’ll Work On:

• Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs.
• Establish and manage registrant requirements (e.g., market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards.
• Leverage our supply model to develop and execute supply acquisition strategies in collaboration with BI, Marketing, Partnerships, Country Managers, and Metro Leads to maintain healthy supply levels and meet fulfillment targets.
• Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time to deliver high-quality customer experiences.
• Lead and support BPO teams responsible for executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput.
• Collaborate cross-functionally with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions.
• Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate key workflows.
• Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets.
• Support alignment across Taskrabbit and Dolly, ensuring supply strategies and standards are consistent across both brands and tailored to market needs.
• Lead and execute high-impact strategic initiatives, from running experiments to launching programs that drive top-of-funnel growth and reduce acquisition costs.

Who You Are:

• A strategic operator who can balance long-term vision with day-to-day detailed execution.
• A problem solver who gets to the bottom of every issue and takes ownership to fix it.
• Data-driven, constantly seeking to test, measure, optimize, and improve.
• Customer-obsessed, focused on delivering an excellent onboarding experience to Helpers and Taskers.
• A strong collaborator across teams and regions.
• Comfortable operating at a fast pace in an entrepreneurial environment.
• An operational leader excited to scale complex marketplace businesses.

Qualifications:

• Bachelor's degree in Business, Economics, or a related field, or equivalent experience.
• 5+ years of experience in Operations, Marketplace Operations, or similar fields.
• Experience managing applicant flows, onboarding systems, and/or supply acquisition (multi-sided marketplace preferred).
• Experience working with ATS tools like Fountain.
• Strong analytical skills; proficiency in GSuite, SQL, Looker/Sigma, and other data tools.
• Ability to travel 5% of the time.

Bonus Points if you have: 

• Experience managing offshore/BPO teams
• Experience with process automation

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $80,000 - $110,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.