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Training and Development Specialist

Irvine

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.

ABOUT THE ROLE

The Training and Development Specialist delivers live, instructor-led training across the organization, with a primary focus on Operations and Processing. As a subject matter expert in policies and procedures, the Specialist enhances performance using creative and effective learning strategies. This role contributes to increased productivity, client satisfaction, and overall efficiency. The Specialist also partners with senior leaders to identify development needs and coordinate impactful training solutions. Ideal candidates are collaborative team players who enjoy sharing ideas, best practices, and helping others grow.

We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team (or are ready to make the move), then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

 

HOW YOU'LL BE REWARDED

At TaxRise, Inc., we believe in rewarding hard work and dedication! We offer our team members a competitive base salary, with opportunities for growth based on performance and experience.

  • Salary Range: $75,000 - 80,000 per year
  • Monthly Bonus: Average bonus potential of $500 -800 per month

 

WHAT YOU'LL DO

  • Deliver engaging, instructor-led training sessions on a regular basis, with a primary focus on supporting new hires during their first 30 days through in-classroom instruction and hands-on guidance to ensure a strong start.
  • Collaborate with partners to determine learning needs and the best delivery approach.
  • Identify training needs by evaluating strengths and areas of improvements for individual employees, as well as the overall program.
  • Work closely with Department Managers, to provide regular updates on progress and results achieved.
  • Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluate program efficiency and continuously work to identify needed improvements to meet department and organizational needs.
  • Ensure that sufficient resources and materials are accessible for in-person training as well as resources for continuous learning.
  • Review procedures, processes, and systems continuously to determine where improvement can be made.
  • Assess training effectiveness through knowledge checks, quizzes and follow up reviews.
  • Acclimate new employees to the company programs and best practices.
  • Constantly identify areas of improvement in varying departments and suggest solutions to management to increase efficiency and effectiveness.
  • Support in creating and maintaining training and procedural material based on organizational and department needs.
  • Support the evaluation of learning programs by gathering and analyzing data such as engagement metrics and user feedback, and assist in identifying insights to inform continuous improvement efforts.

 

WHAT YOU'LL NEED TO HAVE

  • Experience in designing and delivering varied learning solutions (e.g., in-person, virtual, e-learning, blended) that meet the priority needs of stakeholders across various functions and levels
  • Ability to manage the full training cycle, from needs assessment to evaluation and continuous improvement.
  • Skilled in identifying learning needs and aligning training initiatives with business goals and cross-functional priorities.
  • High emotional intelligence and interpersonal skills with a strong ability to connect across roles and departments.
  • Excellent written and verbal communication skills, including facilitation, presentation, and storytelling.
  • Strong organizational and project management skills with the ability to prioritize competing tasks in a dynamic, fast-paced environment.
  • Detail-oriented with a high commitment to accuracy, quality, and continuous improvement.
  • Experience evaluating training outcomes and measuring knowledge retention and application.
  • Proficient in Microsoft Office Suite, Google Workspace (Gmail, Calendar, Drive), and internal communication tools (e.g., Slack, Teams).
  • Adept with learning platforms (e.g. Articulate Suite) and digital tools (e.g. Canva), with the ability to quickly learn new technologies.
  • Ability to research and recommend innovative training approaches and solutions.
  • Comfortable working independently as well as collaboratively within cross-functional teams.
  • Flexible and adaptable to changing priorities and evolving business needs

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:

  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off (Vacation, Sick Days, Company Holidays)
  • Wellness Days to recharge when you need it most
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

 

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. 

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

 

OUR COMMITMENT

At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

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