Job Application for Site Reliability Engineer at Tickets.com

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Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.

We are assembling a world-class team to build on these experiences and to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.

Tickets.com is looking for a Site Reliability Engineer passionate about building engaging products for our fans.

The Opportunity: The Site Reliability Engineer will join the Infrastructure Engineering team at Tickets.com, while also working alongside MLB team members and help to drive adoption of best practices across the following areas:

Uptime, High Availability and Disaster recovery
Incident response
Identify SLIs and define SLOs
Observability tooling
Debugging running systems and providing tools to assist runtime debugging
Optimizations for cost control

Essential Job Functions:

Work both independently with little supervision and in a team environment
Prioritize unblocking your teammates, collaboration and knowledge sharing
Collaborate with teams to ensure the availability, security, and integrity of services
Help define and configure relevant system, application, and database metrics to ensure observability.
Create and maintain dashboards and reports to visualize systems and database performance and health
Create monitoring and alerting to detect error conditions, degradation symptoms, and outages
Help identify automation and self-service opportunities for infrastructure and database operational tasks to enhance reliability, efficiency and reduce manual toil
Support and debug production issues across services and all levels of the stack
Engage in driving improvements to our incident response and participate in on-call rotations
Continuously identify opportunities for process improvement

Requirements:

Minimum of a bachelor’s degree in computer science, MIS or a related field, and five (5) years of relevant experience including software or reliability engineering, or combination of education, training, and experience.
Strong communication skills and the ability to convey technical information about cloud, container workloads, DevOps, and SRE Principals to all levels of the organization
Demonstrable experience in automation, alerting, and remediation with a passion for reducing toil
- Have written code in a compiled language that runs in production somewhere
- Have written code in interpreted languages
Experience with cloud services (e.g., AWS, Google Cloud Platform)
Experience with DevOps practices and tools (e.g. Terraform, Git, CICD)
Experience with real-time log/event monitoring tools (e.g., DataDog, Cloud Logging, Splunk)
Experience working in an environment running mission critical, transactional, and analytic datastores and pipelines (e.g., Oracle, Postgres, Mongo, BigQuery, Kafka, Airflow)
Experience in Linux OS and scripting languages
Understanding of networking and connectivity in the context of distributed systems
Excellent problem solving and troubleshooting skills
Ability to work non-standard shifts including nights and/or weekend on-call responsibilities
Dedicated to continuous improvement of yourself and our SRE capabilities

Key Technical Traits

Experience with APIs and microservices: REST, Web, GraphQL
Database Solutions: Oracle, MYSQL, MSSQL, CloudSQL, NoSQL
Cloud Providers: Google Cloud Platform, Oracle Cloud Infrastructure, AWS
Real-time log/event monitoring – DataDog, Google Cloud Logging, Splunk
Programming Languages – Go, Python, Bash, Java, JavaScript
Scripting: PL/SQL, Shell
Software Development tools – Jira, GIT, ArgoCD, Terraform
Compliance: PCI DSS, SSAE18/SOC 1

Salary Range is $140-160K

We offer an Outstanding Benefits Package that includes:

Medical
Dental
Vision
STD & LTD
401K Retirement Plan
Basic Life & AD&D
Supplemental Life Insurance
Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
HSA
Pet Insurance
Tuition Reimbursement
Flexible Hybrid Work Environment
MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.

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What are your salary requirements? The range for this position is $140-160K. Please provide a number.

This position requires a Hybrid work schedule in New York, NY 10020. (3-days in office and 2-days remote). Can you work this schedule?

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Tickets.com maintains an “Employment of Relatives” Policy intended to minimize the risk of real or perceived conflicts of interest. A “relative” is defined as a spouse, domestic partner, brother or sister, parent, child, grandparent, grandchild, great-grandchild, aunt, uncle, niece, nephew, cousin, or in-law or “step” of these family relationships. Do you have any relatives currently employed by Tickets.com? *

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Tickets.com, MLB Advanced Media, MLB Network, and the Office of the Commissioner of Baseball (each of which shall be referred to herein as a "Baseball Entity") are equal opportunity employers and do not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, marital status, citizenship, military or veteran status, predisposition to or carrier status of a genetic condition, disability or any other characteristic protected by applicable federal, state or local law. Please acknowledge.

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Site Reliability Engineer

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