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Service Writer

Chesapeake, Virginia, United States

About Mid-Atlantic Truck & Equipment:
Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, so our customers can focus on their business—not their equipment. We’re committed to fostering a team-oriented, service-driven, and excellence-focused environment. Here, collaboration thrives, and motivated professionals have the opportunity to grow while contributing to our customers’ success.

Join Our Team as a Service Writer – Compactor Division

Are you detail-oriented with strong communication skills and a knack for organization? We’re looking for a dedicated and driven Service Writer to join our expanding Compactor team. The ideal candidate is proficient in Microsoft Office, comfortable managing schedules, and sharp in attention to detail—especially in professional communication and email etiquette.

If you thrive in a dynamic environment, can multitask with ease, and bring a customer-first attitude, it’s time to gear up for success and start your journey with Mid-Atlantic Truck & Equipment!

Benefits: 

  • Competitive Pay: $25.00-$30.00/Hour
  • Work-life Balance: Monday–Friday, 6:30 a.m. – 3:00 p.m. (No weekends!)
  • Comprehensive Benefits: Medical, dental, vision, life insurance, and short- & long-term disability.
  • Financial Security: Paid time off, 401(k) with company match, and employee referral bonus
  • Professional Growth: On-the-job and vendor training opportunities

What You'll Do:

  • Serve as the first point of contact for all compactor service needs—communicating quotes, updating customers, and documenting complaints professionally
  • Collaborate with the Branch Manager to schedule diagnostics, identify repairs, and confirm completed work
  • Manage customer records, service quotes, work orders, parts ordering, technician scheduling, and warranty claims
  • Handle additional administrative tasks such as answering phones, filing documents, and monitoring maintenance

What We’re Looking For:

  • Computer literacy is required, including 3-4 years of Microsoft Office experience
  • Dealer Management System experience is a plus
  • Schedule management experience
  • Strong verbal and written communication skills
  • Professional email etiquette with strong attention to detail and grammar
  • Ability to multitask in a dynamic, fast-paced environment
  • High School Diploma or GED (mechanical experience is a plus, but not required)

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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