Customer Support Manager

At Teampay, we’re changing spend management by empowering finance teams with proactive controls and real-time visibility—without restricting employee autonomy. As part of the Paystand family, our innovative approach is transforming how businesses manage their suite of financial operations.

Why Teampay?

What We Do: We deliver a modern spend management platform that streamlines purchasing from request to payment and reconciliation. Our platform ensures that all spending is pre-coded and pre-approved, giving finance teams control while employees enjoy a frictionless experience.

Why We Do It: We believe finance teams deserve tools that match the agility of modern business. We’re simplifying spend management with intuitive, software-powered solutions that make financial operations more efficient and user-friendly.

How We Do It: By combining proactive controls with real-time visibility, we enable finance teams to manage spending effortlessly. As an integral part of the Paystand ecosystem, we come together to give finance professionals a full suite of solutions.

Our Expanding Ecosystem: Teampay is a key player in Paystand’s growing global network. Alongside Yaydoo, we’re creating a powerful ecosystem designed to transform capital efficiency and drive business growth worldwide.

Join Us: Be part of something bigger. Help us rethink how finance teams manage spending.

About the role

Teampay is looking for a leader to spearhead the development of our support function in Mexico. The ideal candidate must have a strong customer mindset and a passion for driving support delivery to high, defined standards. They must be able to drive issue resolution and manage high-priority escalations as appropriate. This person will act as the single point of contact for client escalation and drive strategies for improved issue-handling consistency and efficiency across multiple lines of business. This individual will support multiple teams and lines of business and be available to travel to San Francisco, California (US) and either Hermosillo or Guadalajara (MX), depending on the base location.

About you

You are an early customer support leader in a fast-growing company. We’ve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a business that already has significant traction.

Skills Required

• 3+ years of customer-facing experience managing to successful and proven outcomes in a SaaS startup environment
• Minimum 2 years of proven work experience in a customer-facing support role (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
• 2+ years of experience in a Developer level role
• Bachelor's degree in a technical discipline, preferably Information Technology, Computer Science or relevant field
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of programming languages and techniques, such as Javascript, HTML, CSS, and others.
• Experienced with Enterprise support systems such as Zendesk, Hubspot, Salesforce, Monday and other support platforms
• Excellent organizational, communication, leadership, and customer relationship skills
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented
• Excellent communication and presentation skills, both written and verbal
• Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric

Skills Strongly Encouraged

• 2+ years of SaaS experience
• Working knowledge of SQL
• Familiarity with Accounting (corporate and SMB), FP&A

Apply at Teampay if...

Apply if you're a builder passionate about crafting high-impact solutions, curious and agile in thought and action, value authenticity, possess a strong work ethic, and want to win! If you're empathetic, look forward to learning from diverse perspectives, seek challenges that foster growth, rarely miss details, and always learn from mistakes, Teampay is the place for you. You'll join a smart, motivated team in a mission-driven culture, where your work truly matters.

Interested?

If you decide to work at Teampay, you’ll get benefits and perks like these:

• Salary + competitive equity in a high-growth-stage startup.
• PTO (vacations) and sick days.
• Free snacks and paid lunch in the office.
• Major Medical Health Insurance.
• Food Vouchers.
• Stock Options.
• Your own equipment and tools.
• Opportunity for advancement and growth in a rapidly expanding team.
• Mentorship, learning and education programs.
• Smart, high-achievers, motivated team that likes to have fun.
• Mission-driven culture, where your work matters.

If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Teampay.

We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.

More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.

We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.

Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Teampay. Feel free to reach out; we can't wait to hear from you.

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