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Leased Employee, Client Services

Remote - anywhere within Southern GA/Northern FL

Team Rubicon (TR) is seeking a Leased Employee, Client Services to join our Long Term Recovery team! The Leased Employee, Client Services role will develop recovery plans with client input and conduct follow-up visits to assess the effectiveness of services provided documenting comprehensive client information, case history, updates, and progress in both physical and digital files, and prepare reports as needed building rapport with volunteers, acting as a liaison between geographic members and Team Rubicon’s Long Term Recovery Department.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Manager, Long Term Recovery and can be based remote either in Southern Georgia (GA) OR Northern Florida (FL).

This is a temporary assignment lasting 3-months with potential for extension. The role will be managed through a third-party staffing agency partnered with Team Rubicon.

Project: TR Long Term Recovery Client Services Support

Duration: March 2025 - June 2025

Expected Hours Per Week: 40

Duties:  

  • Develop Individual Recovery Plans recovery plan that includes client input.
  • Conduct follow up visits to monitor and assess the effectiveness of services provided.
  • Document comprehensive client background information, case history, updates and progress towards Individual Recovery Plan in both physical and digital files via online software.
  • Prepare reports as requested.
  • Assist clients in identifying and obtaining available benefits as well as social and community resources.
  • Develop and maintain rapport with volunteers, acting as a liaison between geographic members and members in Team Rubicon’s Long Term Recovery Department.
  • Provide support in identifying new capability opportunities within the scope of Long Term Recovery efforts and report accordingly.
  • Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters.
  • Flexibility to adapt to changing disaster landscapes and assume other duties as assigned.

Experience and Background:  

  • Bachelor’s degree in social work, disaster management, business administration, or related field; or equivalent experience
  • 2-3 years of relevant experience in case management
  • Preferred: experience in customer service, client intake, social services, CRM tools, and demonstrated experience using data and research to advise organizational decision making

Special Requirements:   

  • This is a contingent; remote position and can be based anywhere within the Southern Georgia (GA) or Northern Florida (FL) regions within the United States and provides a flexible & non-traditional work schedule (relocation expenses not provided)
  • Required: This position requires up to 50% travel and may require scheduled or unscheduled work during evenings or weekends
  • Required: Applicant must have a valid Driver’s License

Job Tier:   

  • Contingent; hourly; non-exempt

Pay Range:  

  • $25.00 per hour

Cultural Values:  

  • Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first 
  • Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great 
  • Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity 
  • GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation 
  • Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need 
  • Adults Only: Every team member is an adult until proven otherwise 
  • Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship 

Learn more about Team Rubicon:  

Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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