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Senior Instructional Designer (Managing Consultant)

Washington, DC

Position Title: Senior Instructional Designer (Managing Consultant) 

Position Type: Full-time (W-2)

Salary: Competitive

Company Description:
Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client’s core mission-helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

Job Description:
As a Managing Consultant supporting our Federal government client, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.

The successful candidate will have the ability to:

  • Thought-leader on learning experience design best practices for adult learners
  • Conduct research to understand requirements, client’s needs. Research methodologies could include customer research/stakeholder interviews, focus groups, workshopping/training concept generation, co-collaborative workshops, data analysis, prototype development and testing
  • Strong analytical skills with ability to define, collect, and analyze requirements
  • Lead curriculum development using the ADDIE method, facilitate customer validation and testing, pilot plans, course evaluations, train-the-trainer content, and continuously improve curriculum based on feedback from clients and evaluations
  • Designs and develops training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners
  • Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and requirements
  • Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum
  • Develops curricula supporting defined competency models or skill frameworks.
  • Writes and edits outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs
  • Evaluates the software or collaboration tools to be selected for training
  • Establishes metrics to use to evaluate training effectiveness
  • May coach trainers
  • Understand recent technological developments, tools, and advancements and how they are utilized across our client’s organization and enterprise. Gauge how our clients’ technology supports and enables their mission. Recommend improved uses these and new technologies to achieve desired business outcome
  • Have the personality and demeanor to quickly build rapport with diverse stakeholders and research participants, both in-person and remotely. People warm to you quickly, enabling them to engage in rich and natural conversations with you.You skillfully probe beyond their first response and can uncover deeper underlying insights, motivations
  • Excellent communication skills, experience facilitating training in person and online

Minimum Qualifications:

  • Doctorate degree in instructional design or related field
  • 10+ years of relevant, professional experience
  • Knowledge of Human-Centered Design/Design Thinking, employee experience, customer experience, and/or service design
  • Curious and open-minded approach to work
  • Thrive in a continuous Build-Measure-Learn cycle
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

  • Certification in Human-Centered Design, design thinking, and/or service design background
  • Experience consulting for the Federal government

Job Location and Travel Expectations:

  • This position is remote. Some travel (<25%) is anticipated.
  • Some meetings will be conducted on-site with customers in Washington, D.C.

Additional Information:
Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We offer a highly competitive benefits package to all full-time employees that includes:

  • Unlimited PTO
  • Healthcare coverage (medical, dental, vision)
  • FSA and HSA
  • Short and long-term disability
  • 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Technical Assent, please call or email dlynch@technicalassent.com.

For more information about our company, please visit our website at www.technicalassent.com.

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