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Junior Service Designer

Washington, DC

Position Title: Junior Service Designer

Position Type: Full-time (W-2)

Salary: Competitive

 

Company Description:

Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client’s core mission- helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

Job Description:

As a consultant supporting Federal government clients, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.

The successful candidate will have the ability to:

  • Assist senior designers in the development of service solutions tailored to client needs.
  • Participate in the design process, helping to create service concepts and user journeys that meet client needs.
  • Support in conducting user research, including interviews, focus groups, surveys, and observations.
  • Contribute to the creation of customer journey maps, service blueprints, personas, and wireframes.
  • Work closely with senior team members, including designers, developers, and project managers, to ensure that service solutions are aligned with project goals and user needs.
  • Assist in preparing and maintaining project documentation, including research reports, design documentation, and client presentations.

Minimum Qualifications:

  • Bachelor’s degree
  • 2+ years of experience in Federal Government Consulting or other management consulting
  • Experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
  • Curious and open-minded approach to work
  • Thrive in a continuous Build-Measure-Learn cycle
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

  • Certification in Human-Centered Design, design thinking, and/or service design background
  • Experience consulting or working for the Federal government

Job Location and Travel Expectations:

  • This position is remote. Some travel (<25%) is anticipated.

Additional Information:

Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We offer a highly competitive benefits package to all full-time employees that includes:

  • Flexible PTO
  • Healthcare coverage (medical, dental, vision)
  • FSA and HSA
  • Short and long-term disability
  • 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Technical Assent, please call or email dlynch@technicalassent.com.

For more information about our company, please visit our website at www.technicalassent.com.

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