Back to jobs

Service Administrator - Commercial Roofing

Helena, Ohio, United States

Technique Roofing is a commercial roofing contractor delivering high-quality roofing, repair, restoration, and maintenance solutions for commercial and industrial facilities. With expertise across a wide range of roofing systems, our team provides dependable service, technical knowledge, and tailored solutions designed to maximize roof performance and protect long-term building assets. We work closely with customers to deliver responsive support, quality workmanship, and efficient project execution across every stage of the roofing lifecycle. We are always looking for motivated professionals who want to grow their careers while contributing to a team focused on delivering exceptional results.

POSITION SUMMARY

The Service Administrator serves as the internal administrative support for the Service Manager within the commercial roofing division. This role focuses on the paperwork and systems side of repair work, including estimate review, service billing, CenterPoint maintenance, and customer scorecards. The ideal candidate is highly organized, comfortable working in systems and software, and able to follow established protocols. Roofing knowledge is helpful but not required.

 

KEY RESPONSIBILITIES

Estimate Review & Approval

  • Review service estimates for completeness and accuracy prior to Service Manager approval
  • Coordinate the internal approval process to ensure estimates are ready to send to customers without delay
  • Track estimate status and follow up on outstanding approvals to keep the pipeline moving
  • Maintain accurate estimate records within CenterPoint Connect

Work Order Management & Documentation

  • Ensure 100% compliance on work order completion within the CRM system (CenterPoint Connect or similar)
  • Verify all required documentation is completed, including before/after photos, detailed scope notes, materials used, and labor tracking
  • Review submitted work orders for accuracy and completeness prior to close-out
  • Maintain organized digital records of work orders, service history, customer records, and warranties

Invoicing & Close-Out

  • Coordinate with the Service Manager to ensure all completed work orders are invoiced within 24-48 hours of job completion
  • Track open work orders and ensure timely progression from completion to billing
  • Assist with invoice review and customer follow-up as needed
  • Support collections communication when required

Customer Scorecards

  • Maintain and update customer scorecards to track service performance and satisfaction metrics
  • Compile scorecard data from completed work orders and service records on a regular cadence
  • Share scorecard summaries with the Service Manager to support customer retention and performance reviews
  • Flag any service issues or recurring concerns identified through scorecard review

Operational Support

  • Handle the administrative and paperwork side of repair work so the Service Manager can stay focused on the field
  • Keep CenterPoint Connect up to date with accurate job, customer, and work order data
  • Support internal reporting on service KPIs and share updates with leadership as needed
  • Assist with any additional administrative tasks that support efficient service operations

 

QUALIFICATIONS

Required

  • 2+ years of experience in an administrative, coordination, or office support role
  • Comfortable learning and working in software systems; ability to follow defined processes and protocols
  • Strong organizational and multitasking skills in a fast-paced environment
  • Excellent written and verbal communication and customer service skills
  • Experience with CRM systems (CenterPoint Connect or similar field service platform)
  • Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred

  • Familiarity with work order workflows, job costing, and field crew coordination
  • Experience supporting invoicing or billing processes
  • Bilingual (English/Spanish) a plus

Thank you for considering a career with Technique Roofing. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Technique Roofing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.