Sr Manager Fraud Investigations

Technisys is now affiliated with Galileo Financial Technologies, we offer a best-in-class financial technology platform that supports issuing payment cards, mobile push provisioning, and differentiated financial products across industries and geographies. 

Who we are:

Employees say we are welcoming, collaborative and offer an opportunity to make an impact.  Galileo Financial Technologies enables fintechs, financial institutions, and emerging and established brands to build differentiated financial solutions that deliver exceptional, customer-centric experiences. Through modern, open APIs, Galileo’s flexible, secure, scalable and fully integrated platform drives innovation across payments and financial services. Trusted by digital banking heavyweights, early-stage innovators and enterprise clients alike, Galileo supports issuing physical and virtual payment cards, mobile push provisioning, tailored and differentiated financial products and more, across industries and geographies. 

Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

Manager- Fraud Investigation

The role

We are seeking a talented and self-motivated Manager to support our Fraud Investigations team. This role will be responsible for the daily management of a team of Fraud Investigators who are responsible for conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions and Galileo policies and procedures. The Manager, Fraud Investigations is responsible for conducting holistic reviews of Fraud Investigators' research, documented analysis/findings, and conclusions as it relates to financial crime activity. This person will assist in the development and guidance of our Fraud Investigative team and report directly to the Head of Carholder Services. 

What you’ll do:

• Manage a team of Investigators to evaluate whether Fraud or abusive behavior is identified and may warrant a SAR filing. The Manager will ensure determinations are appropriate, fully supported, and clearly documented, for fraud claim cases
• Collaborates with other internal Galileo departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses
• Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience 
• Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
• Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity
• Conduct team meetings to enhance teamwork ensuring good staff morale
• Knowledge of risk strategies and creation of an open communication forum to iterate policies
• Communicate significant issues to Management; make recommendations when weaknesses are identified
• Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
• Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies, particularly with the Quality Assurance teams to ensure high-quality delivery.
• Handle any special projects as assigned by management
• Identify opportunities for financial recovery through other financial institutions or law enforcement.
• Develop and implement training across investigations to ensure the delivery of consistent high-quality products.
• Promote SoFi values in the daily work and management of the team

What you’ll need:

• 5+ years of relevant fraud investigation experience in financial services or other related industry 
• Minimum of 2 years of management experience
• Fraud SAR filing experience 
• Strong knowledge of banking regulations (Fraud, BSA, Reg E)
• Experience developing fraud procedures/policies and reporting (KPI, OKR)
• Proven background in customer service
• Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
• Ability to successfully lead and manage direct reports, including training, mentoring, and counseling
• Strong attention to detail with a focus on quality reviews 
• Excellent organizational, verbal, written, and interpersonal skills are required
• Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
• Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure
• Excellent analytical skills required 

Nice to Have:

• Applicable certifications, for example, CFE, CAMS, etc
• Currently participating in peer groups to stay abreast of industry happenings

Why you’ll love working here:

• We offer a proven, leading-edge digital banking platform.
• We value our talent.
• We are growing.
• We lead by example.
• We have fun.
• We offer a highly collaborative working environment.
• We practice and incentivize continuous improvement.

Our benefits include, but are not limited to:

• A selection of competitive health insurance plans.
• Flexible paid time-off (PTO).
• English and Portuguese lessons, if desired.