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Senior Manager, Store Operations

Austin, TX

Tecovas was founded with the simple goal of making the world’s best western boots, apparel, and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and Western enthusiasts alike. 

Tecovas is looking for a Senior Manager, Store Operations to oversee the daily operations of the business and ensure smooth communication and operations between HQ and store teams. Reporting directly to the Senior Director of Retail Operations, you will create and oversee scalable systems, practices, and procedures that enable consistent and branded store operations. As the Senior Manager, Store Operations, you will lead specific subject areas and be responsible for the project management and success of the store operations function. This includes proactive field and HQ partnership, alignment, testing, implementation, and continuous improvement. Ultimately, you will ensure our in store operations are optimized and enabled to provide Radical Hospitality to customers across our growing fleet of stores. 

This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.

What you’ll do: 

Leadership & Strategic Execution

  • Lead, coach and develop direct team member(s).
  • Collaborate across departments to advocate for retail priorities and ensure alignment with broader organizational goals.
  • Drive the implementation of retail strategies, initiatives, and programs that support company objectives.

Resource Development & Continuous Improvement

  • Partner cross-functionally to develop scalable policies, procedures, and guides that enhance store operations.
  • Work closely with HQ Communications and Retail Training to create proactive strategies that promote adoption and success in the field, utilizing structured change management practices.

Store Operations Management

Ensure effective day-to-day and long-term performance across all store operational areas, including:

  • Radical Hospitality & Omni Store Operations
    • Oversee programs such as Manager on Duty (MOD), Ship from Store (SFS), Buy Online Pick-up In Store (BOPIS), Clienteling, and Customer Feedback.
    • Design and leverage reporting to communicate and influence in store behaviors that drive improvements across the store fleet.
    • Optimize system capabilities to meet evolving customer, business, and team needs.
  • Workload & Labor Management
    • Develop and communicate fixed workload labor budgets.
    • Act as an advisor on service variable payroll allocations.
    • Oversee retail scheduling systems, including the creation of training materials and best practices that enable stores to staff appropriately and optimize traffic-driven opportunities.
  • Product Operations
    • Ensure seamless product flow into stores through coordination with Central Inventory Management and Allocations.
    • Promote inventory accuracy, create, and maintain standard operating procedures for shipment, markdowns, RFID, and inventory movement.
  • Risk Management & Loss Control
    • Oversee ongoing process for monitoring and addressing possible loss prevention and compliance issues, including chargebacks.
    • Develop and manage tools and programs to identify and mitigate product related risks and losses.
    • Partner with HR to address concerns proactively and as they arise.
    • Lead the Store Compliance Audit program to ensure adherence to operational standards.

Qualifications: 

  • Bachelors Degree in retail management, business, or similar field or equivalent experience
  • 5+ years retail experience in a HQ/Corporate store operations and/or multi unit management role
  • Excellent written and verbal communication 
  • Experience working cross-functionally
  • Project management experience
  • Working knowledge of retail store platforms, including POS (Shopify), Netsuite, Inventory Management  (RFID), and Project Based Systems (Monday.com) is a huge plus 

What you bring to the table: 

  • You have a customer first mindset and can effectively operate in a startup environment. 
  • You are collaborative and excel when partnering cross-functionally with a proven ability to build  strong relationships. 
  • You are organized yet flexible, capable of working on multiple projects at the same time and keeping  your cool when priorities shift.
  • You can handle ambiguity and have a positive, can-do attitude.
  • You have the desire to grow and build retail operations processes within a dynamic, fast-moving  company culture.

Full Time Benefits & Perks: 

  • We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • 401(k) match
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary
  • Eligibility to participate in Corporate Bonus Program
  • Generous employee discounts!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

 Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!

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