Back to jobs

Senior Manager, Store Operations

Austin, TX

Tecovas was founded with the simple goal of making the world’s best western boots, apparel, and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and Western enthusiasts alike. 

Tecovas is looking for a Senior Manager, Store Operations to oversee the daily operations of the business and ensure smooth communication and operations between HQ and store teams. Reporting directly to the Senior Director of Retail Operations, you will create and oversee scalable systems, practices, and procedures that enable consistent and branded store operations. As the Senior Manager, Store Operations, you will lead specific subject areas and be responsible for the project management and success of the store operations function. This includes proactive field and HQ partnership, alignment, testing, implementation, and continuous improvement. Ultimately, you will ensure our in store operations are optimized and enabled to provide Radical Hospitality to customers across our growing fleet of stores. 

This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.

What you’ll do: 

Leadership & Strategic Execution

  • Lead, coach and develop direct team member(s).
  • Collaborate across departments to advocate for retail priorities and ensure alignment with broader organizational goals.
  • Drive the implementation of retail strategies, initiatives, and programs that support company objectives.

Resource Development & Continuous Improvement

  • Partner cross-functionally to develop scalable policies, procedures, and guides that enhance store operations.
  • Work closely with HQ Communications and Retail Training to create proactive strategies that promote adoption and success in the field, utilizing structured change management practices.

Store Operations Management

Ensure effective day-to-day and long-term performance across all store operational areas, including:

  • Radical Hospitality & Omni Store Operations
    • Oversee programs such as Manager on Duty (MOD), Ship from Store (SFS), Buy Online Pick-up In Store (BOPIS), Clienteling, and Customer Feedback.
    • Design and leverage reporting to communicate and influence in store behaviors that drive improvements across the store fleet.
    • Optimize system capabilities to meet evolving customer, business, and team needs.
  • Workload & Labor Management
    • Develop and communicate fixed workload labor budgets.
    • Act as an advisor on service variable payroll allocations.
    • Oversee retail scheduling systems, including the creation of training materials and best practices that enable stores to staff appropriately and optimize traffic-driven opportunities.
  • Product Operations
    • Ensure seamless product flow into stores through coordination with Central Inventory Management and Allocations.
    • Promote inventory accuracy, create, and maintain standard operating procedures for shipment, markdowns, RFID, and inventory movement.
  • Risk Management & Loss Control
    • Oversee ongoing process for monitoring and addressing possible loss prevention and compliance issues, including chargebacks.
    • Develop and manage tools and programs to identify and mitigate product related risks and losses.
    • Partner with HR to address concerns proactively and as they arise.
    • Lead the Store Compliance Audit program to ensure adherence to operational standards.

Qualifications: 

  • Bachelors Degree in retail management, business, or similar field or equivalent experience
  • 5+ years retail experience in a HQ/Corporate store operations and/or multi unit management role
  • Excellent written and verbal communication 
  • Experience working cross-functionally
  • Project management experience
  • Working knowledge of retail store platforms, including POS (Shopify), Netsuite, Inventory Management  (RFID), and Project Based Systems (Monday.com) is a huge plus 

What you bring to the table: 

  • You have a customer first mindset and can effectively operate in a startup environment. 
  • You are collaborative and excel when partnering cross-functionally with a proven ability to build  strong relationships. 
  • You are organized yet flexible, capable of working on multiple projects at the same time and keeping  your cool when priorities shift.
  • You can handle ambiguity and have a positive, can-do attitude.
  • You have the desire to grow and build retail operations processes within a dynamic, fast-moving  company culture.

Full Time Benefits & Perks: 

  • We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • 401(k) match
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary
  • Eligibility to participate in Corporate Bonus Program
  • Generous employee discounts!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

 Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tecovas’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.